Administrative Support IV

Reporting to the Patient Care Manager of Ophthalmology, Outpatient Eye Clinic, Patient Care Unit 22, Short Stay Unit, and the Comprehensive Breast Care Program. This Scheduler provides vital support to the program and directly impacts patient care. The Scheduler uses the Infor WFM staff scheduling application proficiently and works within established staff scheduling processes to complete complex and often urgent staff scheduling tasks within short timelines in a busy, high-pressure environment. Attention to detail will be crucial as you ensure that employees are scheduled appropriately and employee pay data is captured in accordance with AHS policies, procedures, and collective agreement provisions. The successful candidate will rely heavily on their interpersonal and interdisciplinary communication skills and will enjoy providing outstanding customer service and developing strong relationships throughout the program. As the successful Scheduler your key responsibilities will include filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information. These duties will be completed in a fast-paced environment while adapting to frequent interruptions and shifting priorities.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Knowledge and operation of Microsoft Outlook, Word and Excel. Timekeeping/payroll experience. Knowledge of the applicable collective agreements and pay codes. Experience working in a unionized, health care and/or 24/7 environment. Experience with AHS scheduling software (WFM).

Minimum 1 year customer service experience. Minimum 1 year scheduling experience. Timekeeping/payroll experience. Knowledge of the applicable collective agreements and pay codes. Experience working in a unionized, health care and/or 24/7 environment. Experience with AHS scheduling software (WFM).