Administrative Support IV

Under the direction of the Area & Care Managers, this position provides support to contribute to the effective overall operation of the Home Care team. With minimal supervision, the candidate must exhibit good problem-solving skills, be courteous when dealing with both Home Care clients and staff. This position offers support to ensure that computer applications are updated with client data information and includes general administrative tasks. Daily tasks can include assisting with staff scheduling/payroll, client record management, weekend planning, answering phones for the team and routing calls appropriately, dealing with clients that call in, assisting with referrals as they arrive, assisting the Assistant Head Nurse and Care Managers as necessary, ensuring team mail is sorted and delivered, assisting with reports and documents as necessary. This position will be expected to take shifts both out of Northwest One and the Sunridge Medical Gallery.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

High School graduate supplemented by secretarial/business/computer courses. A minimum of 1-3 years experience in a health care setting. Advanced MS Office skills (Word, Excel, PowerPoint, Access) - Knowledge of PARIS and/or Home First database is preferred. - Medical terminology required. Demonstrated computer knowledge and accuracy. 50 wpm keyboarding; strong typing skills. - Ability to work independently. - Excellent organizational skills and attention to detail. - Ability to interact effectively with a diverse group of clients. - Superior telephone skills demonstrating conflict resolution proficiency and excellent customer service. Demonstrated ability to establish priorities, make independent decisions and respond to the changing needs in a team environment with minimal supervision. Able to take direction. - Ability to adhere to strict regional policies and procedures and legislated requirements regarding patient confidentiality. Other related duties including monthly team meeting minutes, mail distribution, filing, photocopying, sending and receiving faxes, vehicle expense forms, phone list updates, etc. An excellent attendance record, reliability and personal suitability must be demonstrated through your employment references.

New employees must complete an employee health review and provide a criminal record check at their own expense in compliance with the Protection for Persons in Care Act. Smoking restrictions are in effect. Applications must include skills and ability for the position since selection is based on information provided in the application. - Only candidates selected for an interview will be contacted.