Administrative Support IV

The Peter Lougheed Centre (PLC) Addictions and Mental health Program is a group of dynamic multidisciplinary teams that work together to ensure our patients have the best standard of care and experience. Our site runs six Addictions and Mental Health Programs: Two General Psychiatry Inpatient Units, Day Hospital Program, Psychiatric Emergency Services (PES), Consultation Liaison, and the Short Stay Unit (SSU). PES is a 24hrs service operating out of the PLC ED that focuses on the assessment and treatment of patients presenting with a psychiatric crisis. A Neuromodular clinic and PICU are in development. As an Administrative Support IV you will support the PES, ERO, Neuromodular Clinic, and PICU programs at the PLC. Using the UNA, HSAA, AUPE-GSS, and AUPE-AUX Collective Agreements, you will apply terms of scheduling provisions to schedule staff for shifts, including assigning relief staff, coordinating time off requests, processing scheduling forms, organizing the annual vacation planner, and responding to shift inquires. Supporting clinical operations, you will manage calendars, coordinating dates, times, and required resources for unit managers and the Neuromodular clinic. You will assist with therapy plans in Connect Care and coordinate ECT/rTMS bookings. You will respond to difficult patient and/or operational issues and complaints consistent with Neuromodular clinic policy and procedure. You will also engage in follow-up with patients from the Neuromodular clinic, developing professional relationships with patients/families and members of the multidisciplinary team. Administratively, you will maintain inventory of office supplies, ordering supplies as needed. You will compose, edit, and format documents according to established templates and procedures.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Successful completion of a Medical Office Assistant Certificate or Unit Clerk Course from an accredited educational institution. Minimum 1 year experience working in an Addictions and Mental Health focused clinical ambulatory setting or inpatient unit within the last 3 years. Comprehensive Knowledge of Microsoft Word, Excel, Outlook, Teams, SharePoint, and PowerPoint. Computer proficiency with an accurate minimum typing speed of 60 WPM. Working Knowledge of the Scheduling Provisions of the UNA, AUPE-GSS, AUPE-AUX, and HSAA Collective Bargaining Agreements. Strong Interpersonal Skills. Excellent oral and written communication skills. Demonstrated ability to work under pressure and handle competing priorities. Demonstrated initiative, sound judgement and attention to detail/accuracy. Demonstrated accountability for own professional practice. Ability to promote a positive work environment that facilitates the development of high performing teams. Ability to lift, push, and pull less than 20 lbs (ie boxes of paper). This position has transitioned to Recovery Alberta effective September 1, 2024. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Recovery Alberta.

Proficiency with Connect Care (Ambulatory, OR, and/or Community Clinic). Experience with NetCare, MUSE, and/or right fax.