Administrative Support IV - Accounts Payable Contact Centre Agent

Are you looking for an opportunity to help people? Do you want to be a part of a team that supports our Finance Vision of Satisfied Customers? The Accounts Payable Contact Centre may be the job for you! The Accounts Payable Contact Centre is the first point of contact for support and inquiries for all internal and external customers of accounts payable. Our agents provide customer service by phone and by email (no face-to-face customer interaction). We are a fast-paced team handling a high volume of inbound calls and email interactions. As a Contact Centre Agent, you will provide helpful, timely, professional responses and support to our customers. Having knowledge of accounts payable processes is beneficial along with effective communication and keyboarding skills. Our primary customers are suppliers, employees, and physicians. The team responds to inquiries such as invoice or payment status and provides navigation support to all levels of employees on the finance systems and processes that we use in our organization. This position is eligible for on-site or remote work arrangement. All work arrangements must be performed within the province of Alberta, are voluntary, subject to manager approval, operational needs, applicable collective agreement and your ability to meet the conditions for remote. If the remote option is the preference, the initial training period will be on-site in the Red Deer office, with the timing of the transition to remote at the discretion of the supervisor.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Minimum 6 months’ experience in a contact centre position providing customer service by phone and email (or a similar environment such as call centre, customer support centre, customer service centre, technical support centre, help desk, or support desk). Plus, minimum 2 years’ experience with high-volume invoice processing in Oracle E-Business Suite (or similar ERP systems like Oracle Fusion Cloud, SAP, JD Edwards, Microsoft Dynamics GP/Great Plains) OR minimum of a post-secondary accounting diploma or business administration diploma in accounting.

Please specify the contact centre software system that you have worked with in your previous position(s). Experience working in Adobe Acrobat (or similar pdf editing software like Nitro Pro or Foxit pdf editor). Intermediate level skills in Excel.