Administrative Support III

Cancer Care Alberta is guided by the core values of compassion, accountability, respect, excellence, and safety in delivering patient and family-centered care to all Albertans. Applicants must demonstrate a commitment to these values to be successful in the Outpatient Department at the Cross Cancer Institute. This role is suited to individuals who are detail oriented, adaptable, quick to learn, professional in dynamic environments and committed to providing courteous, high-quality service to the public. Successful candidates will take pride in contributing to a positive experience for patients, families, and members of the healthcare team. This Administrative Support IV position serves as the primary intake point for all external phone calls to the department. This role manages a high volume of varied and often complex requests, requiring strong critical thinking, sound judgment, and professionalism to maintain service standards. Responsibilities include triaging requests, screening and directing patients to the appropriate care providers, and coordinating appointment scheduling changes. Excellent verbal and written communication skills are essential to ensure timely, accurate, and patient-centered service.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Graduation from a recognized Unit Clerk or Medical Office Administrative program Proven ability to prioritize and adapt in a fast pace, consistently changing environment. Demonstrated ability to independently and collaboratively. Ability to perform light to medium physical tasks, including lifting and transporting supplies. Capacity for prolonged standing and walking, as required. Ability to manage and participate in difficult or sensitive conversations. Ability to manage a high volume of telephone calls in a professional and efficient manner.

Experience with Connect Care is an asset. Preference given to candidates with prior Oncology Unit clerk experience in a healthcare setting.