Administrative Support III

This Administrative Support III position is a key member of the Sleep Disorders Laboratory located at the Edmonton General Continuing Care Centre. Reporting to the Clinic Manager, the Admin Support III incumbent is responsible for managing the flow of information in the clinic and providing clerical support to clinic staff. Duties include but are not limited to registering patients; scheduling appointments; managing schedules; answering phone calls, transferring, relaying messages, and providing clerical support to a physicians and staff. As a front-line contact, the Admin Support III is required to greet and direct visitors, patients, and staff in a professional manner and demonstrate excellent verbal and written communication skills with the ability to multitask. The Admin Support III must demonstrate confidentiality, flexibility, initiative, and ability to perform in a fast-paced environment. The incumbent must have a history of working collaboratively within a multidisciplinary team. A medium level of physical activity is required to fulfill job requirements including but not limited to reaching above shoulders frequently, looking up frequently, prolonged periods of telephone and keyboard computer work is required. Must be able to lift and hold 20 lbs. sufficient mobility to: bend, stoop, and move around rapidly throughout the shift is required.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Minimum three years’ experience in an Administrative Support role is required. Experience with Connect Care and proficiency in registration, scheduling, work queue, recall and referral experience is required. Extensive experience in the use of computer programs (Microsoft Office suite, Excel, Netcare). Successful completion of a recognized course in medical terminology is required. Basic Cardiac Life Support-Healthcare Provider (BCLS-HCP) certification is required.

As required.