Administrative Support III - Booking Clerk

Reporting to the Nutrition Services Manager Central Zone, the Booking Clerk is responsible for supporting the Nutrition Services Outpatient Departments. Primary responsibilities include redirecting or accepting referrals using an algorithm to ensure accurate and complete work; contacting dietitians and care providers regarding referred patients as necessary; contacting outpatient clients and booking into individual appointments or classes; completing clinical data entry into Connect Care as required and managing the department work queues. The booking clerks will provide coverage for each other as required.

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Completion of Grade 12 or equivalent.

Connect Care booking/scheduling experience. Previous experience with customer service focus in health care setting, self-directed learning, and strong interpersonal skills. Effective problem solver, strong collaboration and team skills, ability to multitask, and exceptional organizational and telephone etiquette skills. Proven ability to attend work regularly. Satisfactory criminal reference check is required.

MOA and/or Unit Clerk program including a practicum placement within a healthcare setting. 1 year experience providing administrative support in an ambulatory healthcare setting and booking/scheduling appointments in Connect Care.