Description
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Solutions Specialist - Leaves will be responsible for handling tickets and transactions pertaining to leaves of absence, while ensuring Customer Service Excellence is provided at every touch point.
The Solutions Specialist - Leaves will also support process changes and new initiatives and action request from the Lead Manager for team coaching & on the job training.
Responsibilities:
- Provide timely resolution to employee inquiries and HR transactions.
- Communicate effectively to ensure employees are customers are aware of processing time and progress.
- Provide excellent customer service by demonstrating ownership of employee requests.
- Exercise impeccable judgment, confidentiality and demonstrate a high degree of tact and discretion.
- Investigate and provide resolution for escalated issues.
- Prioritize time sensitive cases.
- Maintain integrity of HR Centre of Excellence’s standard operating procedures.
- Ensure KPIs are met by monitoring due dates and addressing challenges with the team manager.
- Review audits, make corrections and / or seek assistance when applicable.
- Participate in special projects as required.
Qualifications
- Minimum of college degree with relevant experience.
- Ability to work under pressure while maintaining quality and accuracy.
- Demonstrated customer-service orientation and ability to work in a team environment.
- Strong relationship management, strategic thinking, and organizational skills.
- Excellent interpersonal and communication skills.
- Proficient Microsoft Office skills.
- Proven ability to quickly learn new systems.
- Experience and knowledge of external and internal Leaves processes and policies, an asset.
- Understanding of payroll and / or unionized environment, an asset.
- Bilingual (French and English) written and spoken.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
Conditions of Employment:
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Bilingual (English and French)
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
