Bilingual Payroll Consultant

ADP is hiring a Bilingual Payroll Consultant

• Are you looking to grow your career in a stable, dynamic environment with plenty of opportunities to progress?
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

As a Bilingual Payroll Consultant, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business.

To thrive in this role, you must be comfortable working in a metrics-driven environment. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We serve over 1 million clients in 140 countries with over 63,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we’ve earned accolades from some of the industry’s most respected thinkers for being one of the best places to work. To name a few, we have been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company. Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about careers in Client Service at ADP, visit:
https://jobs.adp.com/locations/canada/teams-roles/client-service/

What you’ll do: Responsibilities

• Provide support to our internal and external clients which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives.
• Ensures proper, timely follow-up on assigned cases to ensure service level agreements and that the client experience is seamless, builds trust in ADP as a service provider.
• Respond professionally and timely to client regarding the use of WFN Payroll, Time & Attendance, HRB modules).
• Use resources to research and respond to client inquiries requiring guidance on how to address a wide variety of payroll, pay practice, payroll tax questions and statutory and regulatory changes.
• Responds to & resolves all incoming telephone calls and/or email inquiries from clients; delivering the highest level of customer service within expected timelines
• Complete complex projects for clients, such as calculation updates, special reports, and company set up or troubleshooting activities.
• Review and create internal documentation to support responses to payroll practitioner/specialist questions
• Identifies, recommends, or refers any issues or opportunities which arise from client queries to the appropriate internal ADP Team.
• Gains a broad understanding of ADP's multi-modular Payroll, Time and Attendance and HR application including the many complex features and configuration options.
• Continually upgrades knowledge and skill base through a wide variety of available resources to ensure familiarity, on appropriate statutory laws, or legislative rulings that impact clients; learns future products and new tools as they are deployed.
• Learns, understands, maintains and contributes to internal support processes. Proactively seek ways to provide a better service experience for clients, recommending enhancements to products and support processes.
• Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution.
• Assists in the training of less tenured or new hired associates on product knowledge, process and procedures.
• Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement.

TO SUCCEED IN THIS ROLE: Required Qualifications

• Minimum 3 years' experience in Payroll ADP Product knowledge in WFN is strongly preferred
• Knowledge of Mainframe/CCI Paytech/Autopay) is required
• Experience with TLM/EZLM is an asset
• Strong MS Office Skills Word/Excel)
• Excellent customer service and communication skills both verbal and written)
• Ability to work anywhere from 8 am - 8 pm EST
• English/French Bilingualism is Mandatory

*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

BONUS POINTS FOR THESE: Preferred Qualifications

• Ability to collaborate & work effectively within cross functional teams
• Ability to multitask, probe, analyze, and problem solve
• Detail oriented and ability to follow-through
• Ability to work independently, resourceful and be a strong team player
• Strong organization, time management and prioritizing skills
• Bachelor's Degree preferred or equivalent in Payroll/HR experience
• Canadian Payroll Association CPA) certification is an asset PCP)

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.

What are you waiting for? Apply now!

Jobs.adp.ca

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.