Bilingual Senior Manager, Customer Service Centre Operations

Work Location Type: Hybrid

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Summary:

The Senior Manager of Customer Service Centre Operations will be responsible for providing leadership and guidance for the Customer Service Centre (CSC) leaders and their teams. The leader’s role is to create an environment that is conducive to achieving operational measurements with a focus on providing exceptional customer service. This role will work closely with business partners to support the company strategic initiatives. The Sr. Manager is empowered to make key strategic decisions impacting every aspect of the CSC. Moreover, the leader’s role will deliver customer service goals, P&L performance and to build a culture of continuous improvement. The Sr Manager will also be responsible for driving internal expertise within the CSC in identifying the optimal solutions for our customers, while ensuring we make decisions that improve Grainger Canada's service and share of wallet and profitability with each customer. This position will have ownership for the strategic and tactical decisions to realize this vision.

Job Responsibilities (You Will):

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.