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Management Consulting Manager – Energy Retail Utilities

Ottawa, ON
  • Nombre de poste(s) à combler : 1

  • À discuter
  • Temps plein
  • Date d'entrée en fonction : 1 poste à combler dès que possible

Job Description

We Are:

Accenture’s Utilities Strategy & Consulting (S&C) group is seeking a Management Consultant Manager - Utilities, to help shape the next chapter of our Energy Retail practice in Canada. This role supports various Canadian Utilities, working at the intersection of customer transformation, energy transition, and digital innovation.

You Are:

As a trusted advisor, you will help clients navigate the shifting energy landscape - from evolving customer expectations to the growing importance of decarbonization, electrification, and demand-side management (DSM) programs. You’ll play a leading role in designing and implementing strategies that enhance customer engagement, optimize operational performance, and enable the transition to a more sustainable energy future.

The Work:

  • Lead and advise clients on customer transformation, contact center modernization, and digital customer strategy in the context of energy transition and DSM initiatives.

  • Analyze, design, and document new business processes that enable efficient delivery of customer and energy programs, including conservation, electrification, and distributed energy solutions.

  • Facilitate workshops with stakeholders to define requirements, align on functional outcomes, and ensure integration across business and technology teams.

  • Leverage analytics and customer insights to identify opportunities for improving customer experience and advancing energy efficiency goals.

  • Collaborate with cross-functional teams (including SONG and technology partners) to implement digital and operational solutions aligned with utilities transformation objectives.

  • Mentor and guide team members, fostering excellence in business process design and stakeholder management.

  • Support the continued growth of Accenture’s Energy Retail Practice, contributing thought leadership in areas such as customer innovation, energy transition, and DSM strategy.

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Qualifications

Here’s What You’ll Need:

  • 5+ years experience in Utilities Retail and Business Process Design.

  • Strong knowledge of Energy Transition, Demand Side Management, and Digital Customer Strategy.

  • Intermediate proficiency in Functional Design and User Experience (UX) Design.

  • Proven ability to manage consulting engagements, lead client relationships, and advise on complex transformation programs.

  • Experience in Meter-to-Cash, customer operations, or utility program design.

  • Strong analytical, facilitation, and communication skills.

  • Fluent in French speaking and writing

  • English is required for this position as this role will regularly interact with stakeholders across Canada, US and other countries across our Global footprint where English is the common language. Due to the significant high volume of interactions with these English-speaking stakeholders, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement.

Locations
Ontario - Ottawa, Ontario - Toronto, Quebec - Montreal
Equal Employment Opportunity Statement, Requesting an Accommodation, and Other Employment Statements

Our Commitment to Inclusion & Diversity

At Accenture, inclusion and diversity are fundamental to our culture and embedded in our core values. We are committed to creating a workforce where our people can feel comfortable, be themselves and contribute. Like Canada itself, Accenture employees represent a tremendous variety of cultures, ethnicities, beliefs, backgrounds and languages. We offer an inclusive environment regardless of personal characteristics such as ethnicity, religion, gender, sexual orientation, gender identity or expression, age or disability.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve clients, our employees must be available to travel when needed.

Job candidates are not required to disclose any offence for which a pardon has been granted.

To provide you with the most effective recruiting process, Accenture may use artificial intelligence to create insights on how your candidate information matches the requirements of the role you have applied to. The final decision will always be taken by the hiring team after considering your candidate profile in full. During the application process, you can choose to opt out of this artificial intelligence screening process and be rest assured that this will not negatively impact your opportunity for employment with Accenture.

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