Bilingual Senior Coordinator, Absence

Reporting to the Manager of People Service, the Sr. Clerk will provide front-line solutions to our colleagues’ Payroll, Pension & Benefits inquiries or triage them to our Subject Matter Experts for optimal resolution.

WORK YOU’LL DO

Responsibilities may include, but are not limited to:

• Provide excellent customer service in response to inquiries from current and terminated colleagues, and external vendors and agencies regarding corporate programs, policies and processes

• Become a front-line representative for colleague questions or concerns through emails, telephone and/or self-serve

• Support colleagues and Subject Matter Expert’s inquiries in Service Now

• Manage multiple tasks while being responsible for your own workload in a team based environment

• Play a key role in assisting colleagues with Workday support

• Implementation of new processes

• Various other duties as required