Application Support Analyst, GFT

Job SummaryJob DescriptionBusiness Support AnalystWhat is the opportunity? Are you a talented, creative and results-driven professional who thrives on delivering high-performing applications? Come join us!Global Functions Technology (GFT) is part of RBCs Technology and Operations division. GFTs impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.The Global Application Services team in GFT comprises over 60 staff who provide a range of operational, support and technical services across a global portfolio of almost 100 Finance IT-owned applications. The technology stack spans UNIX, Windows and various databases including Oracle, Sybase and SQL Server many applications are business critical with stringent operational SLAs. As a Business Support Analyst, you will play a key role in preventing and resolving production disruptions, manage risk, improve support effectiveness, and continually improve technical processes. What will you do? Act as a technical troubleshooter across the Finance IT application portfolio to ensure accurate and timely resolution of incidents Manage and Resolve production incidents raised by Application users to ensure closure within SLA Actively monitor application incident queues and liaise with assigned analysts on incident status to ensure there is progress in incident resolution Log and continuously review incidents for trends and common root causes Ensure processes to mitigate, remedy, and prevent recurrences of outages are understood by team members Continuously review and recommend enhancements and production optimization opportunities for deployment Must-haves: 1-2 years of Oracle Application support experience 3-4 years of experience in a high-pressure multi-technology environment in production support Ability to analyze, troubleshoot, and resolve production incidents Strong communication and Interpersonal skills to provide status updates to business and IT management A good working knowledge of programming languages and relational databases (e.g. UNIX scripts, SQL Server, Oracle) Nice-to-have: Understanding of SRE Strong knowledge of Java applicationsWhats in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable. Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Flexible work/life balance options Opportunities to take on progressively greater accountabilities. Access to a variety of job opportunities across business and geographies This is a hybrid opportunity. #Ll-Hybrid#LI-POST#TECHPJJob SkillsAccounting Finance, Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Database Operations, Database Queries, Data Management, Data Tools, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Oracle Database Appliance, Requirements Analysis, SQL Databases, SRE ObservabilityAdditional Job DetailsAddress:RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:TORONTOCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:Technology and OperationsJob Type:RegularPay Type:SalariedPosted Date:2024-03-27Application Deadline:2024-04-30Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.