Intern - EOD, IT, Teachers' Support & Services (Fall 2024 - 4 months)

The deadline to apply for this role is:

The Opportunity

September 2024 - December 2024

Interested in working for a tight knit, highly innovative, and collaborative team? Looking to further develop your troubleshooting, technical, and customer service skills with the ability to network across various teams? If this sounds like you - Teachers’ Support & Services is looking for you!

As an Intern - Systems Analyst, you will be involved in ensuring that desktop tools and technology are deployed and maximized effectively across the Investments Division, while also partaking in team initiatives which include, Meeting Rooms Support, Moves, Enterprise Projects, and many other skill-building projects.

You will be part of a dynamic team that will provide you with the ability to share your innovative ideas, improve existing systems or procedures, as well as grow and expand your skill set.

Who you’ll work with

You will report directly to the Team Leader and working alongside a diverse group of hardworking team members with specialties in various IT-related fields, while supporting the Ontario Teachers’ Pension Plan employees across the organization.

You’ll be working in an open collaborative space, harnessing the knowledge of your fellow colleagues to deliver world class support, having the chance to create meaningful contributions which are always welcome and encouraged to garner fresh new perspectives to apply at Ontario Teachers’.

What you’ll do

Responsibilities include but are not limited to:

• Providing world class support to our front-line staff, being the face of Enterprise Service Delivery via Phone, Email, and In-Person
• Assisting in queue management with assigning critical work to full-time staff, while addressing quick-win items at first point of contact
• Logging all incidents, and requests to ensure accuracy of team metrics
• Building new laptops, including hardware configurations, OS imaging (Windows 10), and software installs
• Ensuring meeting room technology is in working order, by incorporating periodic proactive checks while being reactive in a timely manner for meetings in progress
• Training users on technology deployed to improve productivity and effectiveness
• Participating in enterprise wide, and team-based projects, assisting full-time staff with deliverables
• Troubleshooting organizational printers, assisting with replacement of parts if required
• Helping lead organizational moves (opportunities for additional paid overtime

What you’ll need

• Working towards Business, IT, or Computer Science degree (or other degrees combined with relevant work experience)
• Exceptional communication and interpersonal skills
• Strong problem-solving skills
• Enjoy working in a fast paced, team oriented, environment
• Goal-oriented, self-starter with a strong interest in technology and innovation
• You should be enrolled in a co-op program or returning back to your studies after the work term is completed

#LI-OTPP, #LI-INITIALS, #LI-Hybrid (as applicable)

What we’re offering

• Numerous opportunities for professional growth and development, including lunch and learns

• Student led team building events on a monthly basis

• Employee discount programs including Edvantage and Perkopolis

At Ontario Teachers', diversity is one of our core strengths. We take pride in ensuring that the people we hire and the culture we create, reflect and embrace diversity of thought, background and experience. Through our Diversity, Equity and Inclusion strategy and our Employee Resource Groups (ERGs), we celebrate diversity and foster inclusion through events for colleagues to connect for professional development, networking & mentoring. We are building an inclusive and equitable workplace where our talent is respected, accepted and empowered to be themselves. To learn more about our commitment to Diversity, Equity and Inclusion, check out Life at Teachers'.

How to apply

Are you ready to pursue new challenges and take your career to the next level? Apply today! The following documents are required to be uploaded with your application:

• Resume

• Copy of your transcripts

You will also be invited to complete a pre-recorded digital interview as part of your application.

We thank you for applying, however, only those selected for a personal interview will be contacted. Note that candidates must be legally entitled to work in the country where this role is located.

Accommodations are available upon request (peopleandculture@otpp.com) for candidates with a disability taking part in the recruitment process and once hired.

The privacy of your personal information is important to us. Please visit our Privacy Centre to learn how we handle your personal information.

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