Field Service Technician 5

We’re looking for a Field Service Technician to join our team!
    

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable. 

Konica Minolta is a Global Fortune 1000 Company that has contributed to the world of imaging technology for decades. No! We are no longer a camera company, but our lens technology has allowed us to succeed in the imaging industry. As we continue to grow and develop innovative software and solutions paired with award winning products, we look for highly engaged people to join our team. From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to make work possible from anywhere at any time. Our products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

Position Summary

Provide the highest levels of customer satisfaction while managing and maintaining a service territory.

What you’ll do here

• Repair and maintain all assigned equipment serviced by Konica Minolta
• Set-up and install equipment, both in-house and at customer sites
• Maintain tool kit, supplies and accurate trunk inventory
• Discuss training requirements with manager
• Attend training courses which may include after-hours travel and overnight/weekend stays
• Maintain effective relationships with customers and fellow employees
• Assist other team members as required
• Liaise with sales and administrative staff
• Complete all service reports (e.g., call closure info and inventory count) accurately and on time
• Able to work efficiently with minimal supervision
• Follow and support policies and procedures set forth by Konica Minolta Business Solutions (Canada) Ltd.
• After hours work and assisting other bargaining unit branches may be required
• Perform other relevant duties as assigned by Management

 What you bring to the table: 

• Community College Certificate in Electronic Engineering Technology (or equivalent) preferred
• Install and troubleshoot basic printing and scanning solutions
• Strong interpersonal and communication skills, both verbal and written
• Ability to work under pressure
• Ability to handle customer complaints
• Own vehicle with valid insurance and appropriate coverage
• Valid driver’s license and good driving record
• CompTIA A+ certification preferred
• MCP / MCSE certification an asset

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

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