Director, Technical Lead, Digital Advisor Channel

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

As a Director, Technical Lead, Digital Advisor Channel and a member of the Advisor Channel leadership team, the Director, Technical Lead drives the technology strategy and delivery across the Prospr Advisor Channel.

Prospr delivers a unique, holistic life, health and wealth advice-based service offering that is driven by a client-friendly experience, support from human advisors, and an intuitive and personalized digital platform.

Together with the Prospr Product Owner the Director, Technical Lead drives the strategy, recommendations, and delivery of technology solutions across the Advisor Channel. Responsible for ensuring employment of the right practices, and ensuring all technical squads remain invested and collaborate. The incumbent will work closely together with the Prospr Product Owner to ensure an integrated end-to-end view across people and technology. They will also work with stakeholders across the enterprise to ensure we are delivering sustainable, scalable, and stable solutions that are fit for purpose. In parallel, this role will focus on building a high-performing team that will thrive in a fast-paced continuous delivery environment.

What you will do

• Educate teams on the end-to-end Advisor Channel, including its process components & pain points
• Identify shared components / capabilities and align with technical & architecture requirements
• Champion product and process simplification
• Communicate priorities to technical quads based on the roadmap
• Jointly lead & orchestrate the prioritization, selection, and “incubation” process (e.g., business unit outreach, client research, prototyping & co-creation, design thinking, business casing, etc.)
• Act as the ‘face’ of the Advisor Channel in partnership with the Product Owner to the organization, from idea to kickoff, through to implementation and the management of stakeholders.
• Own long-term technology roadmap, including integration points with relevant teams
• In partnership with the Prospr Product Owner, drive strategic business casing & opportunity sizing
• Facilitate technical / business discussions to define the work needed to achieve minimum required business value
• Working with squad Scrum Masters, Product Owners and Technical Leads to identify, resolve, and escalate technical impediments

What you will require to be successful

Key Skills:

• Deep knowledge of relevant domains/products/experiences of the Advisor Channel, which includes leads management, assessing client needs, and delivering holistic advice (life, wealth, health) digitally to our clients.
• Technical leadership with Salesforce.com is a preferred asset
• Technical leadership with software systems integration and APIs
• Experience delivering large-scale digital/agile transformations
• Experience developing & shaping strategy for a product area or large program
• Broad network and ability to influence across the organization is critical
• Vendor management experience including vendor selection, contracting, integration, and oversight.

Agile Experience:

• Experienced in the Agile way of working (e.g., quick iterations with done better than perfect)
• Experience delivering agile at scale (e.g. SAFe) is a strong asset.
• Experience applying design-thinking principles for a variety of end users

Individual Skills:

• Ability to set a vision and map the steps to achieve that vision
• Ability to translate day-to-day learnings and team inputs into strategic actions
• Aptitude for distilling high-level input into clear recommendations, deliverables, and actions
• Ability to both grasp big picture and have rigorous attention to detail
• Ability to influence a diverse group of stakeholders - strong leadership, communication, and stakeholder management skills
• Strong problem solver with ability to lead teams to push solution concepts and quickly structure and break down problems
• Proven ability to build and cultivate trust-based relationships with diverse individuals within the team and client
• Strong communication skills with ability to get things done, drives work through completion, while also collaborating with team

Mindset & Behaviors:

• Strategic thinker; thrives in face of ambiguity & uncertainty
• Critical thinker and passion to challenge status quo to find new solutions and drive out of the box ideas, embraces change
• A servant leader who believes in a non-hierarchical culture of collaboration, transparency and trust across the team
• Not afraid to “roll up the sleeves” and seeks to go outside comfort zone to learn - pushes the team to do the same
• Experimental mindset to drive innovation and continuous improvement of team

Assets:

• Delivery leadership experience focused on Advisor-facing or relevant B2B2C models
• Experience leading seamless integration of vendor solutions into Advisor facing solutions

What’s in it for you?

• Great Place to Work® Certified for Most Trusted Executive Team in Canada - 2024
• Great Place to Work® Certified for Best Workplaces in Ontario - 2023
• Great Place to Work® Certified in Canada in Financial Services and Insurance - 2023
• Great Place to Work® Certified in Canada for Most Trusted Executive Team in Canada - 2023
• Great Place to Work® Certified in Canada and the US - 2022
• Great Place to Work® list for Best Workplaces for #HybridWork - 2022
• Great Place to Work® list for Best Workplaces for Professional Development in Canada - 2022
• Great Place to Work® list for Best Workplaces in Canada - 2022
• Named “Best Places to Work” by Glassdoor - 2021 and 2023
• Canada Award for Excellence for Mental Health at Work - 2021
• Flexible hybrid work. #LI-Hybrid.
• Pension, stock and savings programs to help build and enhance your future financial security
• Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
• A friendly, collaborative and inclusive culture
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.
• Competitive salary and bonus structure influenced by market range data
• A common sense dress code, where you decide how you dress based on your day
• The opportunity to move along a variety of career paths with amazing networking potential

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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