Business Process Optimization Manager (Warehouse, Sales, Operations)

Position: Business Process Optimization Manager Location: Richmond Hill About Compugen Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences. If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference. Business Process Optimization Manager The Business Process Optimization Manager will be responsible for analyzing and documenting the current state of select end-to-end processes across the organization, identifying the best tool to use for process mapping and improvement, provide guidance on training material for process owners and stakeholders, and ensuing coordination with organizational change management resources as part of the process changes. This role will report to the Director, Materials Management. Join a team that is invested in your future, who provides training, coaching, and career path development. Your voice matters and we want to hear it. Our team works together to test new ideas before we go all in. If you are someone who gets things done, entrepreneurial, is curious, and coachable, come make Compugen the place to learn, grow, and accelerate your career. How you’ll make a huge impact here - and in your career: Overall Identify the best tool to use for process mapping and improvement, considering the needs, preferences, and capabilities of CompugenConduct interviews, workshops, surveys, and observations to gather information about the current state of end-to-end processes Analyze the current state processes to identify redundant effort, opportunities for simplification, and alignment to best practicesCreate process maps and diagrams using the selected tool, following the agreed standards and conventions, ensuring to capture process descriptions, objectives, inputs, outputs, roles, responsibilities, metrics, and controlsContribute to training material and sessions for process owners and stakeholders, explaining the process mapping and improvement methodology, tool, and benefitsRecognize the organizational change management requirements of implementing process changes, such as communication, engagement, resistance, readiness, and adoptionCollaborate with process owners, stakeholders, and project managers to ensure the alignment and integration of process changes with the organizational strategy and objectivesMonitor and evaluate the effectiveness and efficiency of the process changes, and provide feedback and recommendations for continuous improvement Specifically, starting with the Order to Cash end-to-end process Identify the different order types used in the ordering process and how they impact deal managementWork with Sales Operations to streamline and automate order entry and order management processesLiaise with the relevant Finance and Operations resources to streamline and reduce number of branch plants while maintaining fiscal and operational controls Collaborate with Materials Management and Distribution Centre management teams to reduce complexity during implementation of Warehouse and Transportation Management systems Skills and qualifications, you’ll bring: Bachelor's degree in business administration, management, engineering, or related fieldAt least 3 years of experience in process analysis, mapping, and improvementProficient in using process mapping and improvement tools, such as Visio, Lucidchart, Minitab, LeanKit, or similarKnowledge of process improvement methodologies, such as Lean, Six Sigma, BPMN, or similarExcellent communication, presentation, facilitation, and interpersonal skillsStrong analytical, problem-solving, and decision-making skillsAbility to work independently and collaboratively with cross-functional teamsAttention to detail and qualityAdaptability and flexibility to changing requirements and environments What you’ll love about us: Every day, over 1500 dedicated employees across Canada focus on providing exceptional customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting innovative IT solutions that delight thousands of customers. We value and celebrate the diversity of our team and welcome applications from racially visible persons, Indigenous peoples and persons of the LGBTQ+ community. Most importantly, we love to work hard, and we love to have fun. We’re in it to win it. What Compugen Offers You: Opportunity to make a difference in the constantly evolving world of TechnologyAbility to help our customers realize new possibilitiesExciting, fast paced challenging work environmentA culture where authenticity and diversity is valuedProfessional Development OpportunitiesParticipation in WIT (Women In Technology) NetworkOpportunities to give back to our local communitiesCollaborative supportive team membersRemote work/hybrid work options availableWork/life flexibility #LI-RB1 Equity Statement Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.