Key to ensuring the smooth running of operations and their follow up, customer services are at the very heart of a company’s activities.
To gain an edge over the competition, businesses use customer services as a powerful marketing tool to develop customer loyalty and set themselves apart from their competitors. Excellent after-sales service gives high added value to companies and remains a strong selling point.
Customer service agents and representatives are a client’s first or second contact with a company. Their duties are client-focused and they work closely with all company personnel. They greet clients and give directions in person on company premises or through various types of media (phone, email, Internet, social media, etc.)
Employers expect their future agents and representatives to have a wealth of knowledge and experience. In terms of training, most companies require a college degree.
In order to succeed in the customer service sector, candidates must enjoy working with the public and be able to communicate easily.