Quality control and assurance play an important role in a company’s activities. The needs and expectations of consumers are increasingly exacting and diverse. In a concern for increased customer satisfaction and with their constant pursuit of profitability, businesses therefore hire quality control and assurance experts.
Quality control and assurance procedures cover all consumer goods, manufactured products, industrial projects, computer software, market services, and so forth. Needless to say, the goal of all businesses is to manufacture a quality product or provide a quality service and as such these measures ensure that customers never receive unsatisfactory products or services.
Quality can be assessed at various different levels. It is essentially the quality control technician or officer who is responsible for managing the quality of a product or service by performing numerous daily production-related tests and inspections, while ensuring that the established procedures are followed and all the rules are enforced, as well as providing support to the team when needed.
In collaboration with the management team and the entire staff, the quality assurance manager or analyst ensures the optimization of practices by developing, implementing and managing the processes, methods and tools for quality control and assurance within a company.
The ability to oversee several mandates simultaneously, communication and supervisory skills and a keen interest in customer service and adherence to quality standards are all central to the success of quality control and assurance experts in the performance of their duties.