Bilingual Customer Service

Hours: (Monday-Friday) hours are rotating 8 hours shifts between 9AM - 9PM AST.

Pay Rate: $16- $20.00/hour + vacation pay paid out yearly or end of assignment

Location: Montreal

Required Background Investigation Checks For This Role

*Criminal, Terrorist Watchlist & Identity Cross Checks

Description: The Bilingual Customer Representative will be responsible for managing all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.

Who are we looking for?

It is M-F, rotating shifts, no weekends.

We ask for high school or equivalent. No post-secondary required but definitely welcome!

Hours of operation are 9am to 9pm AST.

• Communicators
• Doers
• Learners
• Team Players
• Thinkers

What do we need from you?

With a passion for your customer and obsession about doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer needs by providing timely, accurate responses to those requesting information on products and service offerings.

• You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner
• You have exceptional technical capabilities, research skills and your attention to detail is always a priority
• You are confident in your ability to learn and apply information quickly
• Previous customer service experience in a contact center, retail environment or service industry
• Previous experience in a contact center environment would be considered a tremendous asset, however, not required
• Knowledge of financial services would also be an asset