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Description

In search of dedicated and motivated customer service representatives to join a great team at a thriving company!

 Are you interested in being part of North America’s best choice for customs brokerage, international freight and trade compliance needs.

Fuze HR Solutions is looking for a Client Financial Services Representative.

Key Responsibilities:

Manage customer accounts within assigned portfolio by engaging in phone calls and/or emails (including negotiating payment arrangements, building relationships with customers to understand their needs)
Monitor and manage “shipment hold/notification” screen within authorized limitsEnlist the efforts of the Operations team and Senior Management when necessary to accelerate the collection process
Communicate and follow up within specified timelines with Operations regarding customer disputes
Analyze unapplied amounts within company specified timelines
Maintain accurate documentation of all collection efforts, and provide updates on collection activityPrepare and monitor monthly cash forecast for specific portfolio

Requirements:

3-5 years of experience working in a fast-paced Credit and Collections environment
Great communication skills
High degree of dedication, ownership and initiativeAbility to work independently and perform in a team environment
Bilingual (English and French; written and spoken)

Working Conditions:

Full-time

Do you have at least one year of recent call center experience?

 

Are you completely comfortable in both English and French ?

 

Are you most comfortable working with people?!

 

Well look no further!

 

We are seeking individuals for long-term opportunities!

 

 

If the above description sounds like you, send your CV for a chance to join the team!

 

Good luck!

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Environnement de travail

Équité en emploi

Cet employeur souscrit au principe d'équité en emploi et applique un programme d'accès à l'égalité en emploi pour les femmes, les autochtones, les minorités visibles, les minorités ethniques et les personnes handicapées

Exigences

Niveau d'études

Secondaire

Diplôme

DES
Terminé

Années d'expérience

3-5 années

Langues écrites

Fr : Avancé
En : Avancé

Langues parlées

Fr : Avancé
En : Avancé