Office Manager - Plastic and Reconstructive Surgery - Regular Full-time 2025-14190

Position Summary

Sunnybrook Plastic Surgery Associates (SPSA), within the Division of Plastic Surgery at Sunnybrook Health Sciences Centre, is seeking a highly organized, detail-oriented Office Manager. This individual will play a key operational role in supporting the delivery of high-quality plastic surgical care, overseeing administrative functions, and managing staff and financial systems. The ideal candidate is a proven leader with strong time management and interpersonal skills, and a successful background in medical office environments.

Key Responsibilities

Staff Performance

• Supervise, from an organizational perspective, a team of support staff, including administrative, nursing, and research personnel
• Design, implement, and maintain HR policies and systems
• Conduct performance appraisals and assess training needs
• Set individual goals and evaluate staff performance
• Manage recruitment, onboarding, and training of new employees
• Address staff grievances and handle disciplinary matters
• Ensure compliance with fire, health, and safety regulations
• Foster a culture of teamwork and effective conflict resolution
• Communicate directives from SPSA Principals to staff

Financial Management

• Liaise with external accounting firms and generate financial reports
• Order clinical and office supplies within the divisional budget
• Coordinate payments through the Sunnybrook Foundation

Operations

• Lead the implementation and ongoing management of Accuro EMR system
• Oversee scheduling, vacation tracking, and attendance for staff
• Manage short- and long-term staff absences; step in when necessary
• Monitor adherence to operating protocols and foster continuous improvement
• Maintain office cleanliness and compliance with record retention policies
• Coordinate administrative support for Residents, Fellows, and Medical Students
• Ensure SPSA is in compliance with government legislation and medical regulations
• Maintain shared medical equipment and coordinate necessary repairs
• Contribute to initiatives aligned with SPSA’s organizational mission and goals

Productivity

• Design organizational systems to enhance efficiency and productivity
• Continuously evaluate and improve practice operations and EMR utilization
• Develop protocols to meet clinical and administrative objectives
• Address patient complaints and evaluate patient feedback
• Provide IT support, including hardware, software, and server management

Qualifications

• Minimum 3 years of office or practice management in a medical or hospital setting
• Proven success driving operational improvement in healthcare environments
• Strong leadership with ability to mentor, coach, and hold staff accountable
• Excellent interpersonal skills with ability to collaborate across diverse teams
• Conflict resolution, project management, and team facilitation expertise
• Competency in accounting and business reporting practices
• Advanced verbal and written communication
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to learn and manage EMR platforms and hospital databases
• Comfortable liaising with IT service providers and updating staff on tech-related changes

Salary Range

$75,000 – $80,000, based on the level of management experience

Benefits: standard health, dental, commencing after 6 month probation period

Vacation: 3 weeks per year