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Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

The Role:
The Director, Education and Communication, Information Risk Management (IRM), will lead large components of the IRM Education program, from conception through design to implementation and maintenance. This person will also contribute as part of the strategic planning for IRM and provide leadership for wide-scale IRM and Enterprise Risk initiatives related to strategy, education, and communication.

The Team:

The Information Risk Management (IRM) Strategy and Planning team provides leadership for the IRM enterprise-wide processes such as IRM Strategic Planning, education on IRM topics, development and maintenance of IRM documentation, and internal IRM processes such as Board reporting and IRM meeting management.  

Key Accountabilities:

  • Lead cross-functional teams with multiple stakeholders and SMEs to develop, implement, and continually improve the IRM Education program

  • Ensure Information Risk education and communication is provided for all employees and meets regulatory and audit requirements

  • Lead SMEs to develop and maintain content, including facilitating and influencing discussion among stakeholders while moving to decision  

  • Influence the use of tools for education and documentation, enterprise-wide

  • Lead projects related to strategy, education, and communication for Global Risk

  • Lead IRM internal communications programs, such as CIRO updates, Town Hall meetings, internal social media and websites, etc.

  • Manage vendors which support the program


  • University Degree in a technology, education, or communications field or equivalent experience

  • 4-6 years communications, education, marketing or strategic planning experience

  • 1-3 years of experience in Information Risk or a related discipline

  • Knowledge of Information Risk principles and their application to technology and business situations

  • Strong interpersonal skills and ability to distill highly technical information for non-technologists

  • Web content development and design


  • Effective influencing, facilitation, and presentation skills

  • Very strong written and oral communication skills

  • Proven ability to work in a dynamic team environment

  • Strong time management and organizational skills to manage multiple tasks and changing priorities

Personal Attributes and Cultural Fit:

  • Inspires and motivates others

  • Role model of ethics and integrity who builds a culture of respect and supports diversity

  • Highly effective change agent who embraces change and leads change management

  • Provides courageous advice

  • Results-driven; highly focused on accountability

  • Ability to handle multiple stakeholders

  • Strategic perspective

  • Highly collaborative working style.

Note: this role can be located in Toronto, Waterloo, or Boston


If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.


Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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