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Business Enablement Lead

Waterloo, ON
  • Nombre de poste(s) à combler : 1

  • À discuter
  • Date d'entrée en fonction : 1 poste à combler dès que possible

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement


Job Description

Manulife is on a journey to become a customer-obsessed, digital leader; we’re transforming and we need you! Individual Insurance Canada (IIC) has designed the broadest product shelf and offers the most innovative tools to help our customers every step of the way. We have a clear vision of our strategy, resulting in exceptional customer experiences.

The Business Enablement Management team is part of the IIC Digital Transformation team responsible for establishing our go-forward Agile organization on our quest to achieve our Mission: “Decisions made easier. Lives made better”.


  • PMP or CAPM designation (nice to have), with 2 or more years of experience working as part of a project team

  • Change Management experience and/or certifications (nice to have)

  • Use of common agile tools and applications like Confluence, JIRA, etc.

  • Strong knowledge of agile principles, project and program management tools, techniques and methodologies

  • Strong organizational and problem-solving abilities while working in a fast-paced environment with changing priorities

  • Excellent verbal & written communication skills

  • Ability to influence, resolve conflict and delegate effectively without having direct authority; confidence to raise issues as required

  • Ability to foster positive relationships and effectively lead various-sized groups to attain collaborative and innovative solutions

  • Proactively manages potential problems and prevents unfavorable outcomes

  • Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables

  • Ability to motivate, coach and mentor individuals and teams

  • Experience working in Financial Services and/or Insurance

How will you create impact?

The Business Enablement Lead plays a critical role in working with Value Stream Owners, Product Owners, Technical Program Managers and business stakeholders, to drive change forward.

Responsible for engaging with stakeholders to help them understand, plan and deliver the desired experience or outcome for the corresponding Insurance product, service or capability. You will closely work with the stakeholders as they work to understand what is being delivered and ensure they are prepared and ready to embrace the change.

You will play a key role in driving change management, identifying risks, and issues and sharing critical feedback that the Value Stream Owner and Product Owners need to incorporate into their solution designs and roadmaps.

You will also assist the Value Stream Owner with key monthly management activities related to Value Stream management such as monthly status reporting, financial reporting, intake review and prioritization, as well as supporting our ongoing agile mobilization efforts.

This is a multi-faceted role for someone who is keen to learn about how the underlying business itself, product and delivery.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.

  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

  • You thrive in teams and enjoy getting things done together.

  • You take ownership and build solutions, focusing on what matters.

  • You do what is right, work with integrity and speak up.

  • You share your humanity, helping us build a diverse and inclusive work environment for everyone

What we are looking for

  • You don’t like to sit idle, and enjoy working in fast-paced environments - you tend to gravitate to roles where every day can present something new

  • You obsess about customers, seeking ways to listen, engage and act for their benefit

  • You think big, with a constant curiosity to discover ways to use an agile mindset and enable the business to achieve its outcomes

  • You thrive in teams establishing relationships, believing getting it done together drives innovation

  • You take ownership with an entrepreneurial mindset that builds solutions, focusing on what matters

  • You do what is right, working with integrity and speaking out when needed

  • You share your humanity, building a diverse and inclusive work environment for everyone

What can we offer you?

  • A competitive salary and benefits package.

  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

  • A focus on growing your career path with us.

  • Flexible work policies and strong work-life balance.

  • Professional development and leadership opportunities.

Our commitment to you

  • Values-first culture: We lead with our Values every day and bring them to life together.

  • Boundless opportunity: We create opportunities to learn and grow at every stage of your career.

  • Boundless opportunity: We invite you to help redefine the future of financial services.

  • Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.

  • Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.


About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Salary & Benefits

The annual base salary for this role is listed below.

Primary Location

Waterloo, Ontario

Salary range is expected to be between

$78,975.00 CAD - $142,155.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.


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