Intermediate Business Analyst to manage, track and coordinate multiple SOW enhancements in ServiceNow using JIRA for tracking

Our client is seeking an Intermediate Business Analyst to manage, track and coordinate multiple SOW enhancements in ServiceNow using JIRA for tracking

This is a hybrid role onsite 3 days/week in Edmonton or Calgary

Must haves:

• 5+ years of experience in a similar capacity, managing SOWs and project coordination
• Proficiency with ServiceNow, Jira (including release and sprint planning), MS SharePoint, and familiarity with SDLC methodologies
• Proven ability to work and coordinate with multiple business units, vendors and stakeholders often across locations

Nice to haves:

• Experience working in an IT or application development environment
• Bachelor’s degree in business, IT, or related field

Responsibilities

• SOW Management for Small Enhancements:
• Manage and track multiple small enhancement SOW requests in ServiceNow, ensuring accurate documentation and timely progression through approval stages.
• Coordinate SOW response timelines with vendors and internal teams, seeking necessary business and technical domain approvals.
• Development Tracking & Planning:
• Use Jira to track development work, defects, requirements, and manage release and sprint planning for small enhancements.
• Maintain clear records and status updates, facilitating knowledge transfer and shadowing sessions as needed for new requests or transitions.
• Business Analysis:
• Work closely with SOW requesters to gather, clarify, and finalize business requirements for small enhancements.
• Map current and future state process flows, merging process with technology to support solution design.
• Participate in requirements clarification and support high-level design with architecture and technical teams.
• Process Improvement & Documentation:
• Create and maintain comprehensive documentation of processes, roles, and responsibilities.
• Continuously evaluate and improve process flows for efficiency and effectiveness.
• Stakeholder Coordination:
• Communicate effectively with developers, vendors, business stakeholders, and management to ensure alignment and satisfaction.
• Generate regular reports on SOW status, development progress, and process efficiency.