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The primary function of the Inside Lawn and Garden Specialist is to possess an in-depth knowledge of products and related accessories in the selling of patio, outdoor power equipment, seasonal heating/cooling, grills, furniture, and other related products. You greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.
The Inside Lawn and Garden Specialist will also provide superior customer service by assisting customers in selection, demonstration, and purchase of product including special orders and installations. . You maximize departmental sales by encouraging the sales of related items and add-on sales as applicable to customer needs.
You keep shelves fully stocked, fronted according to planogram and correctly priced. Responsible for all other duties as assigned.
This position reports to an Assistant Store Manager and takes daily direction from a Department Manager. This position does not have direct reports.
High School Diploma or equivalent.
1 year external experience in customer facing sales working with seasonal or related products
6 months Lowe's retail experience.
1 year experience entering and submitting customer sales orders, including Special Order
2 years’ experience identifying and selling products based upon customer needs or plans.
2 years’ experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
2 years’ experience following up on outstanding or incomplete customer orders, sales, or installs.
1 year experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans.
2 years’ experience in a sales environment with required sales goals or metrics.
Lowe’s Canada is an inclusive employer. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.
No. référence interne ST-20-3063-0449
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