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Environnement de travail

Description

* * * Work from home * * *

Franchise Owners Ottawa Ltd. is a virtual in-bound contact center answering calls for Canada's #1 pizza chain; Pizza Pizza. The contact center uses the latest technology to efficiently answer calls, process orders and transmit the details to local Pizza Pizza restaurants. As a keen, energetic, career-minded candidate you may be interested in applying.

Bilingual Customer Service representatives are first tier agents providing an exceptional level of service including greeting, processing orders, resolving issues and providing information while focusing on Pizza Pizza customers wants and needs. Customer service representatives will be expected to meet sales/targets/goals set in place.

Responsibilities

  • Responding to all incoming calls with a positive manner
  • Provide information to customers and general inquiries
  • Processing orders for customers
  • Listen, analyze and take appropriate action to ensure that customer issues are resolved satisfactorily and in a timely manner
  • Support internal customers
  • Follow internal company guidelines in regards to call handling
  • Meet or exceed monthly performance targets including call quality, attendance, and punctuality as well as call handle time

Exigences

Niveau d'études

Secondaire

Diplôme

Aucun
Terminé

Années d'expérience

0-2 années

Langues écrites

Fr : Intermédiaire
En : Avancé

Langues parlées

Fr : Avancé
En : Avancé

Compétences recherchées

Qualifications

  • Bilingual (French and English) (Written and spoken)
  • Exceptional customer service skills
  • Positive attitude with high energy
  • Strong verbal and written communication skills in both French and English
  • Ability to think, problem solve, take action and follow through
  • Must be flexible to work shifts as required (evenings, weekends, and holidays)
  • Self-motivation and the drive to achieve beyond sales/goals

Technical Requirements

  • Wired Connections Only. No wireless router is preferred. If a wireless router is used, it should not be used by any other people in the household while working.
  • Minimum download speed of 6 Mbps
  • Minimum upload speed of 1 Mbps
  • A monitor of 17” or higher
  • Windows 7 or 8 or 10 Warning: Mac is not supported
  • 1 GB Ram or More
  • 1.5 GHz Processor or Higher
  • Administrative rights on the computer
  • Must have Firefox installed
  • USB Headset

Avantages

Assurance

Assurance

Assurance dentaire

Assurance dentaire

Assurance pour les soins de la vue

Assurance pour les soins de la vue

Assurance voyage

Assurance voyage

Assurance-vie

Assurance-vie

Bonis de performance

Bonis de performance

Congés mobiles

Congés mobiles

Crédit d'impôts

Crédit d'impôts

Formation continue

Formation continue

Horaire flexible

Horaire flexible

Programme de reconnaissance

Programme de reconnaissance

Rémunération compétitive

Rémunération compétitive

Vacances

Vacances

Équité en emploi

Cet employeur souscrit au principe d'équité en emploi et applique un programme d'accès à l'égalité en emploi pour les femmes, les autochtones, les minorités visibles, les minorités ethniques et les personnes handicapées