Description
SUMMARY OF THE POSITION
Person who, without having a diploma as a Community Worker or a Social Assistance Technician and within the limits of her/his skills and training, does work that is similar in nature and related to that of a Community Worker or a Social Assistance Technician.
SPECIFIC FUNCTIONS
Reporting to the Coordinator of Administrative Services at the CMC, the Welcoming Agent supports all new employees before, upon arrival and in the first 6 months of their start date as a CBHSSJB employee in the community.
The welcoming agent will be in charge of the conception, development and implementation of a cohesive and complete community based welcoming and onboarding program for all new CBHSSJB employees.
Before the arrival in the community:
• Contact the new employees to provide information on the Welcoming Agent mandate;
• Discuss with newly hired employees to provide basic information prior to the first travel in Eeyou Istchee by explaining:
o What life is like in Eeyou Istchee;
o What to bring on their first trip (food, clothing, other essentials on the first trip);
o How the move to the community works (MRD, steps to follow);
o How does the CBHSSJB operate regarding the functioning of the transits/houses (and rules);
? Ensuring the new employees have a designated transit/house upon arrival;
o Answer all other questions the new employees may have.
Upon arrival in the community:
• Pick up key for the transit/house of the new employees;
• Meet and greet the new employees at the designated point of arrival in the community;
• Bring the new employees to their designated transit/house and help them unpack;
• Organize a short community tour to point out the important locations, such as CBHSSJB buildings, grocery store, schools, sports complex, etc.
On the first day of work:
• Plan a meeting with the immediate manager to “meet and greet”;
• Plan a visit of the workplace(s) and other buildings of the organization;
• Introduce employees to other employees of the team and community resources available to support them such as:
o Medical emergency contact persons in the community;
o Police department;
o Person in charge of transits or accommodations in the community in case of urgent problems in the dwelling;
• Provide new employees with a CBHSSJB welcoming package;
• Answer all other questions the new employees may have.
During the first month:
• Ensure the social, cultural and territorial welcoming of all new employees in the community by:
o Organizing meetings or social activities such as hiking, biking, canoeing, movies, participation in community events, etc. so that new employees can create a support system (e.g., every Saturday).
o Organizing and participating in cultural initiation sessions, in partnership with Nishiiyuu and local community resources;
• For the first week, plan quick daily check-in with the new employees;
o For the next weeks of the first month, plan weekly check-ins to ensure the onboarding is going well and inform the new employees of the upcoming activities and community events.
After the first month:
• Conduct an individual post-hiring debrief session with the new employees to support the continuous improvement of the welcoming agent initiative;
• Plan monthly check-ins with the new employees for the first year;
Additional Responsibilities
• Identify and communicate information to all CBHSSJB employees about community events, workshops and trainings that employees can attend during the week, evenings and the week-ends.
o Accompany new employees to events to make sure they feel welcomed to join community events
• Purchase, ensure maintenance and implement a renting system for recreational equipment that will be put at the disposition of CBHSSJB staff such as bicycles, canoe, kayak, snowshoes, cross country skis, etc.
• Assist the management team in the planning of events for the staff (e.g., Christmas party, picnics, BBQ, appreciation staff days)
• Collaborate with Nishiyuu to give the historical context of the community.
REQUIREMENTS
Education:
• High school diploma.
Please note that applicants who do not have the above-mentioned requirements may be considered for this position if they possess the following requirements.
A reading and writing test must also be successfully completed to be considered.
Knowledge and Abilities:
• Knowledge of Cree culture and social/health issues in Eeyou Istchee;
• Ability to communicate with people, to run interviews and to establish and maintain a "helping relationship with new employees";
• Reading and comprehension proficiency;
• Must show initiative, be dynamic, exhibit responsibility and professionalism;
• Ability in the identification and analysis of the clientele needs;
• Demonstrated experience in adapting and implementing activities for the clients;
• Ability to work in collaboration with all colleagues;
• Possess leadership skills in working with individuals and groups;
• Excellent communication skills, both written and oral;
• Excellent client-facing skills;
• Solid organizational skills including attention to detail and multitasking skills;
• Strong working knowledge of Microsoft Office.
LANGUAGE
• Fluent in English;
• Fluent in Cree and French, an asset.
OTHER
• Selected applicants may be asked to successfully complete a skills assessment that will evaluate their reading and comprehension proficiency as well as their computer competencies.
• Must be willing to travel regularly in the work location community.
• Must have a valid driver’s license.
