Administrative Support IV

We are seeking a highly organized Administrative Support IV to support Allied Health Community. Reporting to the Manager and supporting programs across the Edmonton area, this role ensures efficient and timely operations. You will provide core administrative support to the Outpatient Community Physiotherapy Services (OCPS) program, acting as the first point of contact for contracted providers. Key duties include managing inquiries and faxes, maintaining records, processing data, preparing payments and financial reports, and supporting data entry questions, corrections, and reconciliation. You will also develop forms, spreadsheets, contracts, and tracking tools to ensure timely follow-up and efficient processes. This role requires strong communication skills and advanced computer and financial proficiency. You must be skilled in Excel (formulas, pivot tables, data validation) to manage payment files and create tracking tools, with the ability to review and prepare financial reports, identify errors, trends, and variances to support decision-making. A solid understanding of financial systems, invoicing, and expense processes is required to ensure compliance with policies. Additional duties include supporting department programs and staff, payroll, timekeeping, invoices, expense claims, discrepancy resolution, onboarding, projects, and other operational tasks. Strong customer service, organization, accuracy, adaptability, and independence in a fast-paced environment are essential.

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Some post-secondary education.

Minimum Grade 12 plus completion of a post-secondary administrative/secretarial certificate from an accredited business school. Strong aptitude with numbers and demonstrated experience with financial reporting or reconciliation. Ability to identify and resolve discrepancies through clear, professional communication is essential. Advanced computer proficiency with Microsoft Office Suite, with expert-level Excel skills (spreadsheets, formulas, data analysis, charts/graphs, and reporting). Exceptional attention to detail, with strong formatting, grammar, proofreading, and written and verbal communication skills. Demonstrated ability to problem-solve, manage competing priorities, adapt to change, and meet tight deadlines in a fast-paced environment. Strong planning, organizational, and time-management skills, with the ability to work independently and collaboratively within a high-performing team. Professional, proactive, and customer service-oriented, with the ability to navigate sensitive issues using discretion and sound judgment. Able to manage extended periods of desk work and lift up to 20 lbs.

Five years of progressive administrative experience, including at least three years providing high-level senior support. Experience with procurement processes and financial systems (e.g., iProcurement). Knowledge of Allied Health Community programs and services. Experience with electronic medical record systems and internal business platforms such as Connect Care (Referrals, Scheduling, Reporting), HealthFirst Strata, and RightFax.