Provide space and service support solutions for Accenture people, supporting Accenture's workplace as a robust business function leveraging Accenture's business and technology strategies. Provide supervision for services in area(s) of responsibility. Scope may include a wide range of Workplace Solutions customer services activities, delivered on-site at an Accenture location. May include workspace set-up, A/V, catering, document, switchboard, reception, floor support and other location services. Supervise and carry out tasks according to guidelines and resolve/troubleshoot location issues. Individual contributor and team coordinator, with a focused scope of work.
Delivery of office operations services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives
Complete and supervise a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services.
May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy
May set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment.
May provide audio-visual support/troubleshooting prior to and during meetings and events as needed.
May stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.).
May provide basic technical support for standard office equipment (e.g., copiers and printers).
May provide support related to on-site catering.
May greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.
May handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding.
May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
Act as a point of contact for external providers (e.g., cleaning contractors).
Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the location.
Contribute to the preparation of daily, weekly, and monthly reports.
Perform administrative duties according to location guidelines.
May carry out instructions for security, fire, health and safety and maintain records