G4S Secure Solutions (Canada) Ltd.
 
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Call Centre Virtual Job Fair - Wednesday July 7th - 11:30am to 12:30pm

Call Centre Virtual Job Fair - Wednesday July 7th - 11:30am to 12:30pm

Mississauga, ON

  • Wednesday july 7th
  • |
  • 11h30 to 12h30

G4S is holding a Virtual Job Fair for Call Center Operators!!!!

English & Bilingual (French & English)

DATE: Wednesday July 7th

TIME: 11:30am to 12:30pm

Join with Google Meets: meet.google.com/yen-pzsi-hfi

Join by phone: ‪(CA) +1 587-794-6760‬ PIN: ‪811 299 990‬#

Please read the Job Description and Requirements carefully. Only qualified candidates will be considered.

*12hr shifts, Monthly Day & Night Continental Rotation

*Own transportation preferred

*Must have a 5 year Residency in Canada due to Reliability clearances

G4S is Canada's leading provider of security solutions. Our company specializes in hiring and training security professionals to meet all of our client’s needs. We are currently seeking a English AND Bilingual (English & French) Call Centre Operators for one of our prominent clients’ Incident Reporting Centre. The Operator will be responsible for the intake, triage and escalation of all types of incidents reported to the centre, with the assistance of the Supervisor. The Operator will also be responsible for documentation and data entry, monitoring various security systems and responding to e-mail and telephone calls in a professional and timely manner.

Responsibilities Include:

  • Providing, in accordance with protocol, alarm monitoring via Access Control and/or Automatic Video Display for intrusion, robbery or duress
  • Providing access Control with Automatic Video Display with Voice Communications
  • Dispatch of personnel and escalation based on event type
  • Performs intake, triage, and escalation functions for all incidents reported to the centre
  • Deals with issues and incidents that are potentially sensitive, confidential or may put persons at risk
  • Applies the appropriate professionalism, maturity and tact to manage the incident
  • Escalates incidents to the Supervisor immediately when unable to manage the situation at his/her level
  • Supports incidents as documented or directed to do so by the Supervisor, or other authorized persons
  • Performs active monitoring of various security systems, including video and access control systems
  • Advises the Supervisor of urgent matters, life safety incidents, etc., in a timely manner to ensure the appropriate triage is applied and the appropriate steps are taken
  • Follows procedures, work instructions and other directions from the Supervisor, G4S Management, and the client
  • Collects information and data, creates and provides reports, maintains effective communications with a wide variety of stakeholders
  • Performs data entry in a timely, accurate and inclusive manner
  • Adheres to and promotes the clients’ and G4S policies and procedures at all times
  • Liaises with employees, visitors and vendors in a helpful, cordial and pro-active manner
  • Participates in departmental meetings as required
  • Communicates concerns, process improvement ideas or other opportunities for improvement to the Supervisor
  • Performs other duties as required

The Ideal Candidate....

Minimum requirements

  • Excellent Communication skills
  • Bilingual Operators must be fully fluent in French and English; both written and spoken
  • Relevant University and/or College Diploma
  • 3-5 years of work related experiences(preferably in the security industry)
  • Call Centre/dispatch centre /emergency response centre experience
  • Proficiency in MS
  • Knowledge of CCTV systems, access control systems, monitoring of alarms, biometric security systems and additional devices and
  • sensors related to security
  • Experience in critical environments where decision making, and actions can impact life-safety and business continuity
  • Well-developed analytical, mathematical, interpersonal, listening and communication (verbal and written) skills
  • The ability to problem-solve by active listening

Preferred Qualifications

  • Work effectively with employee groups and build partnerships
  • Strong administrative and multitasking skills
  • Microsoft Communicator, Incident Management Software and Office SharePoint and InfoPath
  • Prior corporate security, military or civilian law enforcement experience
  • Experience with network /telecommunications technology

https://community.g4s.com/members/?j=213725

Events :Security Guard, Call Centre, Dispatch, Emergency Response, French, Bilingual