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Training Class Tech Support Customer Service Agents- November 23

Training Class Tech Support Customer Service Agents- November 23

Montréal, QC

  • Monday november 23rd
  • |
  • 09h00 to 00h00

ADT by TELUS is a leading provider of security and automation solutions in Canada for homes and businesses, people on-the-go and their network. Making security more accessible than ever before, and backed by 24/7 customer support, ADT by TELUS delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered. More information is available at

A new class of Bilingual Customer Service Representative - Technical Support representatives will be starting November 23.  Selected candidates will be responsible for all residential, small business, commercial inbound phone calls consisting of technical troubleshooting and testing while focusing on first contact resolution and customer retention.


  • Handle incoming and outgoing calls from customers
  • Identify and resolve basic alarm system technical issues by identifying known causes by using the process of elimination
  • Provide clear and concise technical information to customers
  • Differentiate between product features and functionality in order to resolve customer inquiries
  • Effectively evaluate the need for a service technician to physically resolve the problem and create, schedule and close service jobs
  • Educate and guide the customer through our web tool and educate them on self-serve options
  • Remember and apply various standard operating procedures
  • Navigating through various systems and tools
  • Ensure data entry related to customer requests and internal data and governance guidelines
  • Other duties as assigned


  • High School Diploma
  • 1-2 years of relevant experience
  • Bilingual (French/English)
  • Ability to work within a team
  • Advanced written and verbal communication skills (French/English)
  • Able to clearly communicate technical information 
  • Analytical skills and problem solving
  • Customer service oriented
  • Ability to work in a fast paced and structured environment
  • Ability to multitask
  • Must have key boarding and software knowledge
Send your resume to or apply online at

Events :call center, customer service, now hiring, hiring event, agents, Montreal, retention, tech support, technical support