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Responsibilities

  • First contact with users in need of technical assistance by phone or email
  • Diagnose,solve and document Level 1 issues in our Jira HelpDesk system
  • Assist users, answer questions on our software
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Requested skills

Requirements and skills needed

·        Fluently Bilingual in French and English language

·         Relevant degree in the field      

·         Minimum of 3 years of experience in the field

·         Strong analytical abilities and problem-solving skills

·         Proficiency with using ticketing systems and a remote access support tool

·         Proficiency with desktop, laptop, network hardware and peripherals.

·         Understanding of networking concepts (VPN, DNS, Wan, Lan, etc…)

·         Ability to work independently and in a team environment. And able to work under pressure

·         Highly organized.Detail-oriented and capable of independent judgment and multitasking

·         Customer service ease

·         Sense of priorities

·         Must hold a valid Quebec drivers licence


Requirements

Level of education

undetermined

Diploma

Completed

Work experience (years)

0-2 years

Written languages

Fr : Advanced
En : Advanced

Spoken languages

Fr : Advanced
En : Advanced

Internal reference No. 44599