This recruiter is online.

This is your chance to shine!

Apply

Job summary

Work environment

Description

Important message

***Only one application may be submitted, and it will be kept in the inventory until December 31, 2019 ***


Why this Job is Right for You:

Why work for one company when you can work for an entire country? Payment Service Officers at Service Canada call centres serve the public by telephone through offering access to specialized Government of Canada services. If you are known for your ability to provide excellent client service and you are committed, passionate, engaged and can communicate effectively with others, we have the perfect position waiting for you at Service Canada.

Benefits include:

  • Competitive salaries and benefits
  • Career development and profession opportunities
Read how ESDC helps its employees succeed

https://www.canada.ca/en/employment-social-development/corporate/reports/2016-renewal-progress/recruit.html

Responsibilities:

  • Serve the public in matters of Employment Insurance benefits, Canada Pension Plan benefits and /or old Age Security benefits
  • Answer client’s questions, identify their needs, take decisions and provide explanations


Skills Required

  • Self-motivation
  • A focus on quality and client service
  • A desire to learn continuously and quickly
  • Excellent communication skills
  • Excellent client service skills
  • Excellent problem-solving and information gathering skills
  • The ability to work in a high pressure and high volume work environment

You may have the profile we are looking for.

You can watch a short video on how to apply:
https://bit.ly/2Q8gtAh

If you are interested in this challenge apply today!



Requirements

Level of education

High school

Diploma

DES
Completed

Work experience (years)

0-2 years

Written languages

Fr : Advanced
En : Intermediate

Spoken languages

Fr : Advanced
En : Intermediate

Requested skills

Communication (oral)
Communication (written)
Thinking skills
Diagnostic InformationGathering
Client Focus
Interpersonal Awareness
Reliability
Verification and Accuracy
Using Technology

What do you need to succeed?

You have a high school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a high school diploma, or an acceptable combination of education, training and/or experience).

Experience in using technology (e.g., email or word processing software, Internet) in the last five years.

Experience in providing client services, involving obtaining and providing information that requires explanation or clarification.

You are comfortable speaking French, as it is essential for the French and bilingual positions.

Applicants must complete the Unsupervised Internal Test of Cognitive Ability - Level 1 as part of the screening for this selection. For more information, please consult:

Unsupervised Internet Test of Cognitive Ability-Level 1 as part of the screening

https://www.canada.ca/en/public-service-commission/services/staffing-assessment-tools-resources/human-resources-specialists-hiring-managers/unsupervised-internet-testing/unsupervised-internet-test-cognitive-ability-level-1.html

Benefits

Competitive salary

Salary based on position and collective agreement in effect

Competitive salary

Salary based on position and collective agreement in effect

Employee assistance program

Available 24 hours a day, 7 days a week

Employee assistance program

Available 24 hours a day, 7 days a week

Flexible hours

Variable schedule, based on collective agreement in effect

 

Flexible hours

Variable schedule, based on collective agreement in effect

 

Floating leave days

Range of paid and unpaid leave days

Floating leave days

Range of paid and unpaid leave days

Insurance

Advantageous group insurance benefit plans

Insurance

Advantageous group insurance benefit plans

On-going training

Continuous training and development program.

On-going training

Continuous training and development program.

Pension plan Pension fund.

Pension plan

Pension fund.

Professional training and development program

Various career advancement opportunities

Professional training and development program

Various career advancement opportunities

Recognition program

Different recognition programs in effect

Recognition program

Different recognition programs in effect

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.