Fido's High Speed internet department at our Downtown Montréal location is recruiting for Technical Support Consultants. We are looking for customer champions who will provide world class customer service by connecting to our customers and who enjoy solving problems imaginatively and resourcefully. Are you someone who goes above and beyond to wow your customers? Do you thrive in a fast-paced, performance environment? Would you love to be an ambassador for Rogers in delivering what’s next? If so, you should consider a career with us today! The start date is November 9, 2020!
Be committed to "being there" for our customers and share our dedication in striving to deliver world class customer service, Technical support, and first call resolution! Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements; Handle inquiries about repair, replacement, technical problem resolution and connectivity; Analyze of issues with telecommunication equipment and/or devices and associated desktop software;Trouble shoot the required resolution; including, account provisioning, device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues; Complete accurate transactions in a timely manner and an eye for detail; Take appropriate action to efficiently resolve issues; Take accountability to solve issues from beginning to end;Incorporate feedback on a regular basis, to improve your personal and professional developmentProactively profile customer needs and match our products and services to those needs