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Benefits

Coffee Free coffee

Coffee

Free coffee

Company discounts Discount for personal product purchases

Company discounts

Discount for personal product purchases

Flexible hours Flexible schedule: flexible arrival time (chosen by the employee, range of flexibility differs depending on the department)

Flexible hours

Flexible schedule: flexible arrival time (chosen by the employee, range of flexibility differs depending on the department)

Free parking Free parking including charging stations for electric cars

Free parking

Free parking including charging stations for electric cars

Library Books, magazines and several robotic products are available for personal loan

Library

Books, magazines and several robotic products are available for personal loan

Medical and paramedical expenses coverage
  • Group insurance coverage available (partly covered by RobotShop);

Medical and paramedical expenses coverage

  • Group insurance coverage available (partly covered by RobotShop);

Pension plan Volontary pension plan with contribution from RobotShop

Pension plan

Volontary pension plan with contribution from RobotShop

Profit sharing program Profit sharing program

Profit sharing program

Profit sharing program

Reimbursement of training and development activities Reimbursement of approved training programs

Reimbursement of training and development activities

Reimbursement of approved training programs

Social activities organized by the company
  • Free social activities organized by the company (Annual summer BBQ, Christmas party, etc.);
  • Gatherings (virtual or in person) on Fridays, to encourage social interaction.

Social activities organized by the company

  • Free social activities organized by the company (Annual summer BBQ, Christmas party, etc.);
  • Gatherings (virtual or in person) on Fridays, to encourage social interaction.

Vacation
  • 3 weeks of vacation per year (4 weeks after 3 years of service or from the start if 9 years of relevant experience);

Vacation

  • 3 weeks of vacation per year (4 weeks after 3 years of service or from the start if 9 years of relevant experience);

Years of service recognition In recognition of the number of years of service, RobotShop provides an annual gift to loyal employees

Years of service recognition

In recognition of the number of years of service, RobotShop provides an annual gift to loyal employees

Description

About RobotShop:

We are known as the world's leading source for robotics technology. We are in a field that has a bright future. We are just at page one, chapter one of the robotics revolution. Our strategy is solid, our growth is rapid and our ambitions are huge. At RobotShop, like many experts around the world, we believe that service robotics will become the next major industrial phase that humanity will encounter. RobotShop is a pioneer in its sector of activity. We work continuously to conserve and reinforce our leadership position to ensure we provide a positive impact. To ensure robotics has a positive impact.


Position description:
As an integral part of the Customer Service Team, the representative will be responsible for providing excellent support to international customers in order to guide them in their purchases on the RobotShop.com website.

Tasks and responsibilities:

The customer service representative has a role of great importance for the image of RobotShop. More specifically, the representative will be in charge of several tasks such as:

  • Respond to customer questions both via telephone and e-mail in English and French;
  • Provide unparalleled customer service. This is very important for us and must be as important for the employee. Here are some examples: : http://www.robotshop.com/en/corporate.html?tab=testimonials ;
  • Prepare quotes for our customers;
  • Create customer orders containing special order products in our internal system including prices and dimensions;
  • Take telephone orders from customers;
  • Data entry in our internal system for purchase order received by fax/e-mail;
  • Other related duties.

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Work environment

Requested skills

Education:

  •  High School Diploma;
  • Any sales or customer service training will be considered an asset.



Experience :

A Minimum of :

  • 3 years in customer service / international internal sales;
  • Be passionate about robotics (interest or experience related to the field).



Technical skills:

  • Experience in a customer service department for international customers (the majority of our clients are anglophones);
  • Facility to always offer outstanding customer service to customers;
  • Facility to work with computers (internal system and Google Cloud environment);
  • Knowledge of robotic products (will be considered as an asset).



Language :

  • Perfectly bilingual (written and spoken) french and english due to our international market.


Attitude :
  • Excellent customer service skills;
  • Dynamic;
  • Enthusiastic;
  • Always wanting to improve;
  • Positive;
  • Resourceful;
  • Autonomous.

 

Compensations (vacations, benefits, bonuses, premiums , etc.):

  • A minimum of 3 weeks vacation/ sick days per year ( according to seniority and / or experience);
  • 9 paid holidays;
  • Flexible hours: arrival between 8 h 00 and 9 h 00 and ending between 16 h 00 to 17 h 00 (chosen by the candidate);
  • Free social activities organized by the company (ex.:annual summer BBQ, Christmas party), many of which are also free for spouse and children;
  • Paid “Beer trust” on Fridays, with beverages & chips to encourage social interaction;
  • 2 terraces available (enjoy meals outside or simply relax);
  • Medical insurance option (partly covered by RobotShop;
  • Library (books, magazines, and several robotic products are available for personal loan);
  • Discount for personal product purchases;
  • Profit sharing program;
  • In recognition of the number of years of service, RobotShop provides an annual gift to loyal employees;
  • Pension plan with % contribution from RobotShop;
  • Reimbursement of approved training programs;
  • Competitive remuneration;
  • Free parking including charging stations for electric cars.

 

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Requirements

Level of education

High school

Diploma

DES
Completed

Work experience (years)

3-5 years

Written languages

Fr : Advanced
En : Advanced

Spoken languages

Fr : Advanced
En : Advanced