Customer Support Specialist

Company Profile

Kimoby develops and offers a cloud-based communication platform that helps businesses of all size engage with their customers through their preferred messaging channel. Located in the very effervescent neighborhood of St-Roch in Quebec City, Kimoby is a growing company with a dynamic and talented team.

Job description

Get your career going in a growing business! Customer support specialist’s mission is to make sure that everything is done so that Kimoby users can quickly find a solution to their problems or an answer to their question.

You have experience in customer service and technical support! You always try to meet users’ needs while ensuring an optimal customer experience! You are fluently bilingual! Your dream work environment is composed of a friendly, geeky and teamwork oriented team!

Send us your resume, we would like to meet you!

Responsibilities

• Respond to incoming support requests through Intercom (chat), email or phone, concerning the application
• Document interventions through a ticket system
• Investigate encountered issues and ask relevant questions
• Assign certain request to support team colleagues
• Report any app. related issues that could affect all users
• Setup automations and campaigns when needed
• Follow up on any request in order to provide the best customer experience and maintain a high-level of customer service
• Identify and communicate every improvement opportunity or new ideas to development team
• Help in writing articles for the Help Center

• Bilingualism required
• Experience in customer service
• Experience in technical or computer support
• Excellent communication skills
• Uses plain language to make the information accessible to all
• Is able to execute troubleshooting
• Go the extra mile
• Analytical
• Proactive
• Professional, reliable
• Compassionate
• Resourceful / self-educated
• Knowledge of Intercom and SalesForce softwares (an asset)
• Authorization to work on Canadian territory

The Benefits of Working at Kimoby:

• A flexible work schedule
• Possibility to work remotely
• Always new challenges and projects
• An open workspace
• Office right in the heart of Saint-Roch, in Quebec, accessible by public transport
• Employer-paid parking or bus pass
• Access to a private clinic network
• Group insurance coverage
• Retirement plan (wealthsimple)

We will consider any combination of relevant studies/experiences.

Visit our Career page to see all our job openings! https://www.kimoby.com/careers