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Job summary

Work environment

Description

We are always looking for incredible talent. Submit your resume to be considered to join our awseome team!

Are you deeply invested in your work and always willing to go the extra mile? Are you a team player and a problem solver by nature? In that case, you sound right for a role at Jobillico, Canada’s largest proactive recruitment network. We are looking for a Customer Service Agent who is comfortable in the tech world and looking to join a committed team.

As a Customer Service Agent, you’ll be part of a team who sees challenges as opportunities. Our hard work and commitment to our clients has allowed us to build the fastest growing employment community in Canada. Sounds like the perfect role for you? We have a challenge to make sure you are prepared.

Your Role in the Team

Your mission: as a Customer Service Agent, you will work with employers who have joined the Jobillico network and show how to get the most from the tools and services available to them.

Your Responsibilities:

• Be a specialist with Jobillico’s tools and platform;

• Answer any technical questions from employers about the platform;

• Respond to requests from candidates and employers (by email or phone), target their needs and direct them to the correct person as needed;

• Note any suggestions for improvements, communicate them to the appropriate officials and make appropriate recommendations;

• Work closely with Account Managers (we work in an open space).


In short, our mission is to:

Ensure a pleasant user experience!

Curiosity, insight and dedication are the qualities that define the person we’re looking for! Able to communicate information effectively, our Customer Service Agent will also need patience, listening skills and an innate sense for customer service. As we are a web-based company, internet and tech skills are an asset.

What You Need to Have:

3-5 years of experience in customer service; Technical training or a college diploma; Strong skill with informatics tools and programs, particularly Excel and G Suite.

Bonus Points if:

You have worked in a B2C AND B2B workplace; You have used a CRM before; You have worked for a business that offers informatics services.

What People Say About You:

• Challenges excite you: you are a quick problem solver;

• Thanks to your interpersonal skills, you communicate well and quickly;

• Versatile, you love diversified responsibilities;

• Empathetic and understanding, you are always ready to help out your team.

To be a part of the Jobillico family is to be part of a team who will always recognize the value of your work. We are sure that with Jobillico, you’ll be happier. Don’t wait any longer and submit your application!

Requirements

Level of education

High school

Diploma

None
Completed

Work experience (years)

3-5 years

Written languages

En : Advanced

Spoken languages

En : Advanced

Benefits

Insurance After 3 months of continuous service, new members on our team benefit from a group insurance plan covering drugs, medical and paramedical expenses, dental care and the services of many health professionals. They also benefit from life insurance, travel insurance and long-term disability insurance.

Insurance

After 3 months of continuous service, new members on our team benefit from a group insurance plan covering drugs, medical and paramedical expenses, dental care and the services of many health professionals. They also benefit from life insurance, travel insurance and long-term disability insurance.

Lounge Enjoy some down time with your colleagues during breaks or over lunch time!
Among the options: a foosball table and rooftop terrace.

Lounge

Enjoy some down time with your colleagues during breaks or over lunch time!
Among the options: a foosball table and rooftop terrace.

Paid sick leave Employees may draw from a bank of 30 hours per year for sick leave. 

Paid sick leave

Employees may draw from a bank of 30 hours per year for sick leave. 

Performance bonuses

Our Sales, Business Development and Customer Service staff members can earn attractive performance-based bonuses when reaching their targets!

Performance bonuses

Our Sales, Business Development and Customer Service staff members can earn attractive performance-based bonuses when reaching their targets!

Public transportation nearby

Several streetcar lines have stops nearby, including the 510 Spadina which is right on our doorstep.

Public transportation nearby

Several streetcar lines have stops nearby, including the 510 Spadina which is right on our doorstep.

Social activities organized by the company

Whether it's Happy Hour, the birthday of an employee, a team-building breakfast, Halloween or Christmas, we just love to celebrate! That's how we roll!

Social activities organized by the company

Whether it's Happy Hour, the birthday of an employee, a team-building breakfast, Halloween or Christmas, we just love to celebrate! That's how we roll!

Summer schedule

It's summer time? Let's enjoy a bit more fun in the sun with a shortened week.

Summer schedule

It's summer time? Let's enjoy a bit more fun in the sun with a shortened week.

Vacation

Enjoy fully-paid weeks over the summer to relax and also a little time off during the Holidays!

Vacation

Enjoy fully-paid weeks over the summer to relax and also a little time off during the Holidays!

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.