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Benefits

Coffee

Coffee

Company discounts

Company discounts

Competitive salary

Competitive salary

Dental insurance

Dental insurance

Employee assistance program

Employee assistance program

Employee referral bonus

Employee referral bonus

Flexible hours

Flexible hours

Free parking

Free parking

Gym

Gym

Life insurance

Life insurance

Medical and paramedical expenses coverage

Medical and paramedical expenses coverage

On-going training

On-going training

Paid sick leave

Paid sick leave

Performance bonuses

Performance bonuses

Recognition program

Recognition program

Registered retirement savings plan

Registered retirement savings plan

Social activities organized by the company

Social activities organized by the company

Telework

Telework

Vacation

Vacation

Vision care insurance

Vision care insurance

Years of service recognition

Years of service recognition

Description

Do you have a passion for providing excellent customer service? Want to work for a company who believes in putting the customer at the heart of everything they do? Then join Xplornet’s team of Customer Service Representatives in our Fredericton, NB office. Xplornet offers a high energy, fast paced work environment where employee opinions and feedback are valued.

We offer:
• Competitive starting wage of $15.00 per hour
• $2.00/hour Bilingual Premium (French/English)
• Bonus incentive opportunities up to $2,800 annually
• Excellent company benefits including health and dental
• Matched participation in group RRSP
• Onsite fitness facility
• Strong focus on internal promotion, career path development and training
• Opportunities to work from home after six months tenure

Key responsibilities include:

What you will do:
• Providing an excellent customer experience by responding to customer calls in a courteous, knowledgeable and professional manner
• Listening to customers and probing as appropriate to discover needs while fulfilling customer expectations in a way that also complies with policies, practices and procedures
• Providing general account, billing and technical support to our customers
• Processing service orders
• Maintaining accuracy of customer databases
• Assisting with reporting and administration
• Maintaining service levels and achieving business and performance goals and objectives

The ideal candidate will possess:

What you need to succeed:
• Strong customer focus and a willingness to learn
• Well-developed interpersonal and customer service skills
• Strong time management and organizational skills
• Ability to analyze and solve problems
• Attention to detail
• Ability to prioritize and multi-task while adapting in a fast-paced work environment
• Bilingualism (French/English) is an asset

Apply online at Xplornet Careers
www.xplornet.com/careers

• Post-secondary education (or an equivalent combination of training and experience) considered an asset
• Experience in a contact centre environment considered an asset

As a condition of employment and in order to comply with industry related data security standards, this position is subject to the successful completion of a Criminal Background Check. Details will be supplied to applicants as they move through the selection process.

Xplornet is committed to creating an accessible environment and will accommodate disabilities during the selection process. Please let your recruiter know during the selection process of any accommodation needs.

Company Overview:

Headquartered in Woodstock, New Brunswick, Xplornet Communications Inc. is one of Canada’s leading broadband service providers. For over a decade, Xplornet has been providing innovative broadband solutions to rural customers at work, home and play across Canada. Today, Xplornet offers voice and data communication services through its unique wireless and satellite network that connects Canadians to what matters.

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Work environment

Requirements

Level of education

undetermined

Diploma

In progress

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined