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The Dispatch Specialist handles day-to-day service issues within an operation (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events,
etc.). This position coordinates the needs and efforts of the operation to ensure internal and external customer satisfaction is met. He/She facilitates the smooth execution of procedures and management of systems.
Dispatches delivery and pick-up events to communicate projected transportation flows
Balances pick-up work among service providers as needed to incorporate into dispatch plans.
Reviews and analyzes data
Resolves customer concerns within the operation
Monitors internal systems and overall administrative functioning
Supports safety and compliance within the operation
Plans and completes work with thoroughness, giving attention to specific information, and individual details, conditions, necessary record keeping and elements of that work.
High School Diploma, GED, or International Equivalent
Strong written and verbal communication skills
Working knowledge of Microsoft Word, Excel, Access and Outlook
Willing to work schedule of Monday through Friday, 9:00 a.m to 1:00 p.m. and additional hours on occasion
UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.
Level of education
Work experience (years)
Internal reference No. R20001381
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