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Future You wants to know - what is life at UPS really like? You’ll see that it’s about opportunity, teamwork, a supportive culture and benefits that help you become everything you’re envisioning right now.Explore the many ways UPS can enrich life for Future You. And if you’d like benefit information, find it with the specific job you’re looking for.

Job Description:

The Dispatch Specialist handles day-to-day service issues within an operation (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events,
etc.). This position coordinates the needs and efforts of the operation to ensure internal and external customer satisfaction is met. He/She facilitates the smooth execution of procedures and management of systems.


  • Dispatches delivery and pick-up events to communicate projected transportation flows

  • Balances pick-up work among service providers as needed to incorporate into dispatch plans.

  • Reviews and analyzes data

  • Resolves customer concerns within the operation

  • Monitors internal systems and overall administrative functioning

  • Supports safety and compliance within the operation

  • Plans and completes work with thoroughness, giving attention to specific information, and individual details, conditions, necessary record keeping and elements of that work.


  • High School Diploma, GED, or International Equivalent

  • Strong written and verbal communication skills

  • Multi-tasking abilities

  • Working knowledge of Microsoft Word, Excel, Access and Outlook

  • Willing to work schedule of Monday through Friday, 9:00 a.m to 1:00 p.m. and additional hours on occasion

UPS Canada is a diverse and equal opportunity employer. Please advise our HR representatives if workplace accommodation is needed. Thank you for your interest in UPS Canada.

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Internal reference No. R20001381