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Information Systems Analyst

Waterloo, ON

  • To be discussed
  • Full time
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  • As soon as possible


Term: 1 Year


The Information Systems Analyst (ISA) acts as the liaison between faculties, departments, Registrar’s Office, external partners and the Centre for Extended Learning (CEL) to ensure data accuracy and integrity in business-critical systems (e.g., Student Information System (SIS), course and exams scheduling systems). The incumbent is responsible for providing proactive, timely and accurate data, models, and internal and external reports on a wide range of University activities and issues pertinent to institutional operation and strategic goals. Further, the ISA will be responsible for supporting management decisions through data analysis, visualization and business intelligence. Additionally, the ISA will supplement the systems development team by conducting software quality assurance (SQA) on CEL information systems.


Data accuracy and integrity - business-critical systems

  • Liaise with key stakeholders to ensure that data and processes in the central student information system (SIS) and CEL systems accurately represent UW’s fully online credit course offerings
  • Translate statistical results of data analysis into reports and presentation for use by key stakeholders and decision makers
  • Develop and maintain a variety of datasets
  • Maintain a broad and up-to-date awareness of the activities performed within CEL in order to identify and address confirmed or potential data and process issues
  • Authoring, communicating and providing training on CEL Information Systems policies and practices to staff across campus, including department timetable and scheduling representative, department chairs and members of the SIS team
  • Regularly consult with the CEL team members to help them understand policies, practices and System behavior
  • Represent the interests of the CEL team when System behavior needs to be changed
  • Author, revise and maintain systems documentation such as business rules, procedures, schedule information and administrative course notes
  • Liaise regularly with department representatives to ensure records are kept accurate, and that the intersection of CEL and department needs are being met
  • Ensure CEL staff are appropriately trained and up to date on SIS developments, policies and procedures
  • Maintain expertise in UW policies, Canadian and International legislation, and ensure that the privacy and integrity of CEL and UW data are protected at all times in compliance with these
  • Represent CEL in the SIS Cross-Function team and actively participant in cross-functional team projects

Supporting management decisions - data analysis, visualization and business intelligence

  • Liaise with Institutional Analysis and Planning, to exchange data and support institutional reporting on online activity, and provision of data to the Ministry of Training, Colleges and Universities and other government agencies and consortia, including reporting of Strategic Mandate Agreement (SMA) compliance, online activity to eCampusOntario and ONCAT
  • Development of timely, accurate reports and analytics in support of CEL and University academic, fiscal and strategic planning and progress of online activity (e.g., enrolment, offers, credit course evaluations, student surveys, etc.)
  • Creating and executing customized queries/procedures in critical business systems to generate management information and liaise with stakeholders to validate reports and data
  • Presenting data analytics in an efficient and easily understandable way to a wide variety of audiences and users, using various reporting formats and web technologies
  • Monitor official university channels, such as Senate records for information related to CEL’s interests
  • Development of reliable forecasting and other models to inform and support planning, evaluation and budgeting processes
  • Leadership or co-leadership on specific data analytics projects, as required
  • Development and maintenance of web-based reports and fact sheets to enable continuous use of the student, faculty, and topic-based data produced by the RO
  • Respond to various questions and inquiries from stakeholders to support decision making processes

Software quality assurance (SQA) - CEL information systems

  • Develop strong relationships with business stakeholders and technical services teams
  • Supplement systems development activities as a functional project member. These activities may vary in scale from minor adjustments to existing technology to major investigations or
    implementations that affect a large number of stakeholders
  • Liaise among stakeholders to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information technology systems
  • Provide guidance to the various stakeholders to devise effective and efficient approaches to achieve project objectives
  • Provide consultative and analytical support including facilitating requirements gathering sessions, risk assessments and testing
  • Provide expertise in business analysis and requirements gathering, project management, process design and improvement, data analysis, performance metrics, technical documentation and SQA as
  • Produce detailed test cases for testing of CEL information systems in consultation with the business analyst, use cases and requirement specifications
  • Support the systems development team by conducting SQA on CEL systems based on set test cases, use cases and requirement specifications
  • Generate and document test results according to CEL policies and industry practices
  • Test upgrades, fixes and patches for the central SIS
  • Act as a change agent. Train business teams on system changes, process improvements, and change management activities and project management tools
  • Ensure that process and information technology solutions delivered/supported are aligned with the needs of the various business units
  • Represent the interests of stakeholders during business systems maintenance and development activities

  • An undergraduate degree in computer science, data science, information systems, software engineering or related discipline
  • 5 years of experience with a proven track record of achievement and success in information systems management
  • Experience in analyzing large and complicated datasets using industry standard tools (e.g. Power BI, Tableau, Excel) to generate business information for management decisions
  • Proven experience in developing test cases, based on use cases and requirement specifications, and conducting/documenting SQA using industry standard applications
  • Be conversant with new and emerging educational technologies including learning/content management systems, SIS, online collaboration software, various hardware formats and multimedia technologies in general
  • Firm grasp of industry standard software development methodologies, techniques and Systems Development Lifecycle (SDLC)
  • Demonstrated experience in software quality assurance processes, techniques, tools and standards
  • Hands-on skills in writing complex SQL database queries
  • Knowledge of data analysis, visualization and reporting tools (advanced MS Excel, Power BI, and Tableau)
  • Familiarity with e-learning course delivery using LMS/CMS
  • Must be a team player with superior work ethic, initiative, and the ability to work independently with minimum supervision
  • Excellent verbal and written communication skills, organization skills and time management. Good 'people skills' for building relationships with colleagues at all levels. Familiarity with SharePoint is an asset
Vaccination Requirement Statement

Effective May 1, 2022, the University suspended its Vaccination Requirement. Prior to May 1, pursuant to this Requirement, all University employees were required to submit proof of full vaccination against COVID-19 (subject to the University’s obligations under the Human Rights Code to accommodate employees who were unable to receive a vaccination). The University’s Vaccination Requirement website can be found here:

The pandemic is ongoing and public health advice continues to evolve. Accordingly, the University reserves the absolute right to reinstate the Vaccination Requirement on short notice, and upon such reinstatement you will be required to comply. You shall also be required to comply with any new health and safety policies/requirements implemented by the University from time to time, including new policies/requirements related to mandatory employee vaccination. As the University may need to reinstate the Requirement on short notice, it will continue to collect and maintain up-to-date information on employee vaccination status. Please submit your Covid-19 vaccine status (QR code) to:

Failure to comply with the Vaccination Requirement if it is reinstated, including failure to comply with any future amendments to the Vaccination Requirement, or failure to comply with new health and safety policies/requirements implemented by the University, including those related to new mandatory employee vaccination, shall result in discipline up to and including termination of employment.

The requirement to be vaccinated, if reinstated, will be subject to the duty to accommodate pursuant to the Human Rights Code. If you are unable to be vaccinated for reasons related to a ground protected under the Human Rights Code, you may submit a written request for accommodation with an explanation of the reasons and/or any supporting documentation. If you request accommodation, the University may follow up with you for further information if necessary.

Equity Statement

The University of Waterloo is committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Neutral, Anishinaabeg and Haudenosaunee peoples. The University of Waterloo is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River.


The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.  As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuit/Inuk, Black, racialized, a person with a disability, women and/or 2SLGBTQ+.


All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.


The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at or 519-888-4567, ext. 45935.


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