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Position Title: Youth Specialist
Full Time, Contract ending March 31, 2022

TNO - THE NEIGHBOURHOOD ORGANIZATION (TNO, formerly Thorncliffe Neighbourhood Office) is a community based multicultural, multi-service agency which offers a broad range of programs to serve Thorncliffe Park, Flemingdon Park, St. James Town, Crescent Town and the surrounding communities through strengthening the quality of individual and community life.

Program Summary: TNO believes that youth, supported by caring and respectful adults, are the best authors of solutions to the issues and causes that concern them. Their strengths and assets, when properly supported and reinforced, have an efficacy far beyond anything adults can dream up and create for them. Additionally, TNO maintains that to ask a youth to change requires acknowledging and addressing the environment in which they live—the systems and context in which their current behaviour and beliefs are shaped. All engagement with youth, therefore, not only promotes youth voice, but is also mindful of the systemic issues that impact youth, their families and communities.

Informed by a developmental framework and a commitment to develop resilience and well-being in youth, TNO coordinates its Youth Services across three streams that form a continuum of care for youth: Middle Years; Collegiate Years and Young Adult Years. Engagement with community partners is also focused on particular streams to ensure the unique needs of the youth in our communities are appropriately informing the shape and implementation of all activities and programs.

Position Summary: The Youth Specialist will work with and deliver young women programs. Their focus is on mentoring and developing youth—both virtual, one-on-one and in small group settings. Utilizing multiple points of entry (e.g. educational, employment, health and wellness, creative, etc.), staff build relationships of trust through which they both directly and indirectly (through soft-referrals to team partners) equip youth to take charge of their own lives and to be animators of the community they envision for the future.
Ideal candidate will have a go-getter attitude, from or connected to the Thorncliffe and Flemington Park communities.

Main Tasks and Responsibilities:

  • Pro-actively conduct outreach and engage youth in a variety of settings across the community, focusing young women programming
  • Meet with youth virtually, in small groups and one-on-one to support their development
  • Work collaboratively with youth and team members to co-create and implement programming and activities that address their identified needs and support youth-defined goals—including community development activities as identified with youth
  • Work collaboratively with TNO-based cross-skilled team specific to the assigned stream
  • Work collaboratively with other partners and organizations working with youth in the same stream
  • Support youth-defined engagement in community- and agency-sponsored events and activities
  • Foster an environment where respecting differences is encouraged by working together, facilitating discussion, using active listening skills, and developing mutual understanding
  • Be familiar with/adhere to all TNO and the Youth Center operation rules, and be able to articulate policies to visitors and youth
  • Maintain client records and case management
  • Submit reports as required
  • Monitor program trends and emerging needs, tailoring programs/activities accordingly
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Requested skills

Education and Experience


  • Community College diploma in Social Services, Child & Youth Care, Education or related program or equivalent Valid Police Clearance for Vulnerable Sector
  • First Aid & CPR certification are required to be maintained throughout employment

Experience and Skills:

  • Minimum two years of related experience working with youth, providing frontline services and experience in youth outreach strategies & program facilitation
  • Experience working with and delivering girls and young women programs
  • Experience working with low-income, multi-racial, multi-lingual newcomer communities Experience working from an integrated anti-oppression, LGBTQ+ positive framework
  • In-depth knowledge of the Youth Programs; demonstrated understanding of local community issues, priorities and needs including challenges facing newcomers to Canada
  • Excellent English communications skills, ability to speak/write other languages would be an asset
  • Proficient in Microsoft Office, and conducting meetings/sessions using MS Teams, Zoom

Hours of Work: 
Regular work week will be 35 hours, not including lunch break. Flexible to work between 8:30am to 8:00pm, besides evening shifts and weekends as decided by program requirements.

Location: This position will be located within any of TNO locations based on community and program requirements. 

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.


Level of education




Work experience (years)

0-2 years

Written languages

En : Advanced

Spoken languages

En : Advanced