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Job summary


Community Connector
Full-Time Contract
35 hours per week

TNO - THE NEIGHBOURHOOD ORGANIZATION (TNO, formerly Thorncliffe Neighbourhood Office) is a community based multicultural, multi-service agency which offers a broad range of programs to serve Thorncliffe Park, Flemingdon and the surrounding communities through strengthening the quality of individual and community life.

TNO provides programs and services which include settlement and language classes for newcomers, employment services, child, youth and family support services that are offered in more than 20 languages. Over the last 30 years TNO has served thousands of individuals and families.

Program/Project Description:

The Community Engagement and Development Program facilitates the social, economic and civic integration of community members through innovative opportunities, provides capacity building and advocacy support, conduct outreach efforts to generate meaningful engagement to enhance awareness about programs and services and strengthen stakeholder relations and communications.

Position Summary:

The Community Connector is responsible for engaging with residents, community groups, volunteers, local partners, and service providers in Thorncliffe Park and Flemingdon Park, and connecting them to programs offered by the Gateway Bicycle Hub.

The purpose of this position is to build capacity by connecting groups to services and resources, overseeing the implementation of community development plans, and acting as a liaison to create meaningful connections between residents, staff, partners and other networks. This position involves working directly with people from diverse backgrounds inclusively and equitably, requiring skills and approaches that reflect a strong social inclusion model.

Main Tasks & Responsibilities:

  • Create community awareness of the Hub programs by developing outreach materials and conducting outreach efforts to promote to a variety of target demographics and strengthen stakeholder relations and communications
  • Meet with and engage residents, community groups, local partners and service providers, and institutional stakeholders living and working in the community
  • Connect the program to the local network planning table(s) and collaborate with community partners to coordinate and run special events and festivals
  • Develop, present, and facilitate public presentations to community partners, and potential networks
  • Promote client-focused team culture and ensure staff, volunteer and placement student participation in community outreach and participant recruitment and registration
  • Facilitate the social, economic and civic integration of community members through innovative opportunities, provide capacity building and advocacy support
  • Model and engage in critical reflection and anti-oppressive and equitable practice during all interactions with colleagues, community members and other stakeholders.
  • Identify, evaluate and control risks to the program, develop solutions as appropriate
  • Participate in the evaluation and analysis of program metrics


Level of education




Work experience (years)

3-5 years

Written languages

En : Advanced

Spoken languages

En : Advanced

Requested skills



The minimum level of education required is undergraduate degree in social sciences, business administration or related field



  • Undergraduate degree in social sciences, business administration or related field
  • 5+ years of practical experience working with clients at various levels in the community social agency, community development work, outreach and stakeholder engagement
  • Extensive experience understanding local community issues, priorities, gaps and needs including challenges facing newcomers to Canada
  • Experience working in a fast-paced, client support environment; supervising volunteers and placement students in a client-focused environment
  • Experience working with people of diverse socio-economic and cultural backgrounds from a strong anti-oppressive framework
  • Strong familiarity with Thorncliffe Park and Flemingdon Park
  • Knowledge of the challenges experienced by individuals who face social barriers
  • Non-judgmental and genuine positive attitudes towards all community members  
  • Demonstrated public engagement and customer service skills
  • Good oral and written communication skills
  • Able to work collaboratively, but also independently, seeking assistance when required
  • Strong interest in cycling and public transportation
  • CPR/First Aid (or willing to obtain)
  • Oral and written language skills in Urdu, Farsi, Pashto, Tagalog, Gujarati, Arabic, Punjabi, Bengali, Tamil, Slovak, Greek, Spanish or Chinese (an asset)
  • Valid Ontario Driver’s License (an asset)
  • Can Bike 2 Certified (an asset)


Physical requirements:

  • Standing for extended periods of time
  • Lifting 40+ lbs on a regular basis


Working Conditions:


Hours of Work:

Successful candidates would be required to work regular hours for 35 hours per weeks, and flexible between 8.30 AM to 8:00 PM besides evening shifts and some weekends as decided by program requirements.



This position will be located within any of TNO’s service locations based on community and program requirements. The locations (multiple) for this position may be added or moved to new addresses in the future according to the community and program requirements.


“TNO - THE NEIGHBOURHOOD ORGANIZATION is committed to employment equity initiatives. We encourage residents of Thorncliffe Park, Flemingdon Park, and surrounding communities and members of ethno-racial, aboriginal, immigrant, francophone, refugee, LGBTQ+ and disabled community groups to apply and self-identify.”

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.