This recruiter is online.

This is your chance to shine!

Apply Now

Sr. User Experience Researcher

Job Description

Sr. User Experience Researcher

Role Summary:

Thomson Reuters is looking for a Senior User Experience Researcher to help deliver a user experience that is intuitive, comfortable, and that will develop trust for this state-of-the-art technology.  


As a Senior UX Researcher, you will define and execute on user research programs, spanning a broad set of experiences and modalities. Research activities will predominantly be discovery to develop a deeper understanding of users that will inform an intuitive and satisfying product design, along with some evaluative work (usability studies and concept evaluation).  


Your UX research will be essential in our ongoing effort to better enable product and design teams to make informed, confident decisions. The ideal candidate will be comfortable with a high degree of ambiguity. 


About the Role:

In this role as Sr. User Experience Researcher, you will:

  • Determine and recommend the most efficient and effective user-centered research approaches (qualitative and quantitative) to solve for business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process. 

  • Lead foundational research activities that explore the problem space, frame the problems to be solved, and gather enough evidence and initial direction to define what to do next. 

  • Lead discovery research activities to inform UX design decisions. 

  • Monitor UX project execution, including establishing and tracking UX project metrics and UX product scorecards. 

  • Develop personas across both Corporate and Tax Professional business segments. 

  • Lead strategic execution of user-centered research and usability studies that lead to actionable insights which influence design and development of tax and accounting applications and processes.  

  • Ability to scope research projects and determine appropriate research methods. 

  • Synthesize quantitative data with qualitative data to help drive product and design decisions. 

  • Work collaboratively with user experience team members, content writers, development teams, product teams, users, and other stakeholders as part of an agile software development process. 

  • Support, partner and influence multi-disciplinary teams, including other business areas, to execute UX projects. 

  • Takes ownership for self-development, stays current with research techniques and tools in the field of UX. 

  • Be a self-starter. Take initiatives and drive projects from beginning to end. 

  • Mentor and assist UX Researchers as needed. 

  • Work with internal and external stakeholders (Marketing, support, TR customers and their clients, and domain experts) to analyze user and business needs. 


About You:

You are a fit for the role of Sr. User Experience Researcher, If you have:

  • Master’s degree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or equivalent. 

  • 2+ years of UX research experience or 5+ years of experience in lieu of degree. 

  • Experience in UX research on B2B SaaS solutions. 

  • Experience in foundational/generative and qualitative research to identify needs/problems and workflow/task analysis. 

  • Experience conducting qualitative and quantitative research throughout an Agile development process. 

  • Experience with using data analytics to identify UX research course of action a plus. 

  • Strong analytical and problem-solving skills. 

  • Comfortable with planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts. 

  • A dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs. 

  • Excellent verbal/written communication and interpersonal skills with the ability to communicate effectively with all stakeholders, customers, and team members. 

This position can be located in Toronto, Ann Arbor MI or Carrollton TX.

What’s in it For You:

At Thomson Reuters, people are our greatest assets & in this role you will be part of Thomson Reuters Product Organisation which is comprised of the most experienced personnel in the industry & supported by Executive Management team. There are exciting changes happening in UX Research team at Thomson Reuters and our team is growing! We are looking for a senior-level researcher to join our team at Thomson Reuters to assist in improving the experience of our software and discovering new opportunities for innovation in product development. As a Senior UX Researcher , you will be working within a cross-functional team, defining and executing on user research programs, spanning a broad set of experiences and modalities. Research activities will predominantly be discovery to develop a deeper understanding of users that will inform an intuitive and satisfying product design, along with some evaluative work (usability studies and concept evaluation). Experience in generative research, storytelling and presentation skills are a must.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 


As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on

Toronto-Ontario-Canada;Ann Arbor-Michigan-United States of America;Carrollton-Texas-United States of America
Read more


Level of education



In progress

Work experience (years)


Written languages


Spoken languages