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Job Number: J0621-0740

Job Title: Epic Cogito Technical Specialist, Information Services

Department: Information Systems Analysts

Job Category: Information Management & Technology

Hospital Location: Centenary/General/Birchmount

Job Type: Full Time

Number Of Positions: 1

Union: Non Union

Hours: Days


Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. Learn more at

The completion of this online form serves as your application and will be used to determine if you meet the requirements of this position. Please ensure that you have provided all pertinent information necessary to be considered for this vacancy by the close date.

The Cogito Business Analyst is responsible for building and testing all the front-end reporting content and analytics tools in Epic


• Acting as the primary support contact for the application's end‐users
• Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
• Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
• Serving as a liaison between end users' workflow needs and Epic implementation staff
• Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
• Participating in training and working with end users
• Troubleshooting problems and questions
• Reviewing the status of projects and issues on an ongoing basis with the Cogito project manager
• Assisting with user support, troubleshooting application errors, optimizing the build and fixing issues after the system goes live


• Experience working with Epic® (Essential)
• Certified in Epic Cogito Fundamentals and Epic Cogito Tools Administration (Essential)
• Proficiency with SQL and relational database concepts (Highly Preferred)
• Back-end development experience (Preferred)
• Familiarity with data structures
• Critical thinking and analytical mind
• Proficiency and demonstrated experience with report writing tools (preferred)
• Critical thinking and problem solving skills, able to logically examine a problem and determine the route cause and course of action
• Take ownership over their own work and have initiative to recognize tasks that need to be completed
• Strong interpersonal skills and the ability to communicate information clearly and concisely with project leadership and stakeholders
• The ability to work collaboratively and effectively with internal and external stakeholders
• The ability and willingness to learn new software, systems and processes
• Highly reliable, able to persevere in difficult situations, overcome obstacles and work under time pressures
• Ability to engage stakeholders in workflow redesign, providing application specific lens
• Demonstrates a commitment to customer service when dealing with patients, colleagues and volunteers and other members of the community and public with integrity, empathy and professionalism
• Demonstrates values consistent with SHN′s Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation.
• Demonstrates an understanding of and commitment to SHN's comprehensive safety programs and practices including staff safety, patient safety, and environmental safety and participates in regular in- service education in this area.
• Demonstrates excellent work performance and attendance record

Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Learn more about our exciting opportunities by following us on Twitter at: SHNCareers

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