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Payroll Representative III

Do you share our passion for:

  • Advocating for our customers’ needs and creating a personalized experience
  • Genuinely displaying humanity in every customer interaction
  • Being an exceptional communicator – listen, honest and clear
  • Getting things done by leveraging each other’s unique talents
  • Proactively adapting to meet the changing needs of our customers

Key Purpose:

As an integral part of the Payroll team you will deliver excellent support and impeccable customer service to over 27,000 internal team members, 22,000 retirees and many more external customers across Canada. Alongside the larger HR Operations team and one of 11 payroll representatives, you will put your best foot forward by helping:

  • Deliver excellence in customer service by processing payroll related transactions, proactively problem solve and innovate every day.
  • Demonstrate engagement through active participation and positive contributions to Payroll team’s daily activities and transactions.
  • Provide an on-going support to P&C Operations team as a whole through collaboration, asking questions to ensure clarity and knowledge sharing.

Main Responsibilities:


Process payroll and related employee information according to established procedures and standards

Proactively identify and investigate payroll discrepancies, make appropriate adjustments or refer to others

Run variance reports on pay period basis to maintain current and accurate records

Provide end-user feedback and assistance associated with system upgrades and/or new processes

Identify and initiate payroll corrections and ensure that corrections have been made


Act as a single point of contact in handling employee questions, concerns or issues
Collaborate and provide feedback and support to immediate stakeholders (Benefits and AskHR teams)

Please note this is a temporary position.

The starting wage for this position is $21.44/hour.

The hours of operation in this department are as follows;

Monday - Friday 8:00am - 4:00pm.

Additional information: This is a work from home position.

  • Previous payroll experience including working with government agencies, (i.e: CRA, Revenue Quebec, Service Canada), would be an asset.
  • Working knowledge of payroll practices and procedures.
  • Previous Time Administration experience using SAP considered an asset.
  • Knowledge of Microsoft suite (Excel, Word, Outlook, etc.)
  • Knowledge of automated payroll systems (SAP payroll) would be an asset.
  • Knowledge of accounting principles & procedures.
  • Customer service focused.
  • Ability to maintain a high degree of accuracy and attention to detail.
  • Ability to effectively compile information, analyze data & make sound judgements.
  • Must possess Personal Computer navigational skills.
  • Demonstrated professional oral and written communications skills.
  • Must be fluent in English
  • Self-motivated, work well with minimal or no direct supervision.
  • Ability to work effectively in a team environment and collaboratively with other departments.
  • Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required.
  • Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment.
  • Demonstrated ability in planning and organizing to meet scheduled deadlines under pressure.
  • Post-secondary education in Human Resources and/or PCP designation would be an asset.
  • Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams.
  • Must meet applicable testing requirements.

Who is TELUS?

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.

Thinking of taking your career at TELUS in a different direction? Then apply online today. This just might be the right move for you.

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

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