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Customer Service Representative

Waterloo, ON
  • To be discussed
  • As soon as possible

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Sun Life provides a world of opportunities waiting for you!
Start your Career in the Client Care Center with a competitive compensation and a defined progression plan. Who knows how far you can go?

At the Sun Life Client Care Centre, our goal is to provide rewarding and diverse career paths for our employees by providing them with amazing networking opportunities all across the organization.  We want you to reach your full potential.  You will have access to world class training resources and will work in a fast-paced, innovative environment made up of dynamic teams and leaders who encourage you to deliver the best!

What we offer:

  • Have a direct impact on the lives of our Clients by providing timely and effective service: provide our clients a best-in-class client  service experience to  help them achieve lifetime financial security and live healthier lives

  • Training and Support with your progression in mind: A comprehensive, paid training program with a defined career progression plan.

  • Rewards and Recognition: Competitive salary and incentives plus a quarterly incentive plan worth up to an additional $5,600 per year with full benefits from the first day you join and 3 weeks vacation!

  • Caring is in our DNA: We support the spirit of giving through several campaigns, improving the lives of individuals and families in our local communities.

  • Worklife Balance: Take your weekends off: Our Client Care Centre is open Mon-Fri 8 AM - 8 PM

What will you do?

  • Provide best-in-class client service: Help clients with questions about our products, services, policies and claims through inbound calls, chats and email

  • Problem Solve: Analyze and find solutions to client problems in a friendly and proactive way

  • Innovate: Provide clients with additional information on Sun Life’s products & services  in support of their financial and health goals

  • Deliver Results: Ensure our clients have the right information taking the right amount of their time

What do you need to succeed?

  • Exceptional communication skills in English (French is an asset but not required)

  • Team Orientation

  • Problem Solving skills

  • Willing to learn

  • Ablility to succeed in a fast paced environment

Must be able to obtain Reliability Status through the Government of Canada.

New grads from any educational background are encouraged to apply. Anne-Sophie began her career in the contact centre and is now in charge of recruiting in the CCC. Start you career in the contact centre to discover your passion like so many others like Anne-Sophie!

Are you onboard? Please complete our application process.

Click “Apply” to send us your online job application

This role offers a competitive salary that is based on the combination of experience level, skills and knowledge.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:

Call Centre

Posting End Date:


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