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Founded over 40 years ago, Solotech is a world leader in audiovisual and entertainment technology with 15 strategic locations in Canada, the United States and in the United Kingdom. Thanks to an inventory encompassing over 300 renowned manufacturers, Solotech is the single source for audio, video, lighting, rigging, soft goods, control and collaboration solutions & services. The company is internationally recognized for its expertise in Live Productions and Systems Integration in various markets, namely music, sports, business, culture and education. Solotech employs 1,550 professionals in its offices located in Los Angeles, Las Vegas, Nashville, Chicago, Miami, Orlando, Pensacola, London, Birmingham, Manchester, Toronto, Montreal, Ottawa, Quebec City and Saguenay.

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Job summary:

The collection agent is responsible for collecting the maximum amount of overdue funds from customers in North America.

Your day will look like this:
  • Deal with customers diligently, courteously, and professionally while collecting maximum payments on past due invoices
  • Contact customers regarding overdue accounts and determine reasons for non-payment
  • Issue payment commitment letters and follow up calls
  • Monitor COD (Cash on Delivery) customers accounts
  • Issue credit hold notifications (with the approval of supervisor)
  • Coordinate customer credit changes with the sales teams
  • Initiate strategies for collection processes and procedures
  • Recommend that accounts be shifted to a collection agency
  • Recommend bad debt write-offs
  • Maintain accurate records about the customer payment status and discussions with client

Your profile:
  • In-depth knowledge of credit & collection principles and practices
  • 2 to 5 years experience as a collection agent within medium or large-size enterprises
  • Excellent written and spoken communication skills in both French and English
  • Strong interpersonal skills
  • Ability to work within a team structure and support the activities of other members of the team
  • Ability to work in a dynamic environment in constant change
  • Detailed oriented
  • Excellent knowledge of Microsoft Excel and Word
  • Experience with D365 software, an asset

Our offer to you:

  • Competitive compensation and group insurance plan, including telemedicine service
  • Corporate savings plan with employer contribution
  • Skills development activities and opportunities for career advancement
  • Reimbursement of professional fees required for employment
  • Reimbursement of professional development fees
  • Work environment conducive to personal health and well-being
  • Recognition program
  • Employee assistance program

**We thank all applicants for their interest in Solotech, however, only those selected for an interview will be contacted.
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Work environment

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Level of education




Work experience (years)

3-5 years

Written languages

Fr : Advanced
En : Advanced

Spoken languages

Fr : Advanced
En : Advanced