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On behalf of our Government of Canada Client, S.i. Systems is searching for a Senior Secret Bilingual Business Transformation Architect to contribute to strategic and business planning for a departmental IM/IT transformation.

The client requires the services of a team of resources to support the implementation of an IM/IT Transformation, including a new operating and organizational models in the IM/IT Bureau to ensure the Bureau is capable of more effectively enabling the client’s business. The Business Transformation Architect will work with business champions and key staff to develop architecture supporting processes as identified by the IM/IT Bureau.

Must Haves:
  • Degree in Business Administration or Commerce from a Recognized Canadian University or college (or equivalent)
  • ITIL Certification
  • Secret clearance

Tasks include, but are not limited to:
  • Analysis and development of architecture requirements design, process development, process mapping and training;
  • Responsible for leading other functional staff to define business strategy and processes in support of transformation and change management activities;
  • Participate in organizational realignment (job re-design organizational re-structuring);
  • Coordinate development of training and coordination with other stakeholders;
  • Interview and gather input from various stakeholders on the current service model for the delivery of the IT service management program and the development of the various business/service as-is models;
  • Analyze results and document the fit/gap with the existing support model;
  • Review the clients, SID and ITSM program organizational structures;
  • Assess the ITSM Operations environment and Service Desk Online operations;
  • Assess the business and service models against best practices and emerging industry trends;
  • Assess the current ITSM program organizational structure to identify improvements supportive of improved business and service models;
  • Assess the current technology infrastructure utilized by IT Service Management to provide Help Desk services and Service Desk Online and identify improvements supportive of improved business and service models;
  • Identify deficiencies in the current business and service models of the ITSM program, as well as opportunities for improvement;
  • Identify risks and trade-offs associated with transitioning to the improved business and service models, and recommend appropriate risk mitigation strategies;
  • Prepare a Roadmap and Strategy document, including risk mitigations, to address transition steps for the business model, service model, organizational service levels, organizational structure and technology platform
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