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Our Vancouver client is looking for an Intermediate Project Manager to support the SmartHome & Solutions (SHS) Lab Trial Product Group customer base, run trials, improve processes and tools to streamline Trial Group operations, and evolve the program. - 15621

Initially 6 months contract with high chance of extension.

Must Have:
  • 4+ years of experience as a Project Manager managing multiple concurrent projects
  • Strong experience with statistical analysis, reporting or Data Analytics
  • Experience with Process & tool creation and improvement
  • Experience with managing employee trials focused on experimental or ready-to-launch products ( ideally within the SmartHome Security ecosystem)
    • Types of trials: New hardware, monthly app releases, larger projects, panel and camera firmware updates
    • Triage and root cause all support issues stemming from employee trials
    Nice to Have:
    • Experience working in a matrix organization
    • Strategically expand the program and on-board new trial group members
    • Manage issues and co-ordinate with Customer Care primes to troubleshoot and action any issues experienced by trial groups
    • Support / manage triage calls across groups (Trial Group, product management, field services, Customer Care, Tech Strat)
    • Manage lab member data, including participation stats
    • Triage and root cause all support issues stemming from employee trials
    • Create ready-to-launch documentation to assist with channel readiness and customer enablement
    • Analyze and prepare final presentations on all trials for stakeholder meetings and governance
    • Process & tool creation and improvement
    • Trial Group management is fairly high-touch right now. Streamline processes and create tools to reduce effort required to run group.
    • Process internal SmartHome Security requests with setting up of demo environments to frontline training or customer facing displays
    • Delivery of tools and dashboards with Data Analytics team members to enable trial member selection (e.g. demographics, equipment type, etc)
    • Delivery of participation rate tools and data - utilizing historic participation rates and creating new process to track per trial
    • Delivery of a new future-proofed view of issues per SHS trial member
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