Intermediate Project Manager to support the SmartHome & Solutions (SHS) Lab Trial Product Group customer base, run trials, improve processes and tools to s
Job summary
- Salary To be discussed
- Contract job
- Published on March 29th, 2021
- Add to favorites
- Starting date : As soon as possible
Description
Our Vancouver client is looking for an Intermediate Project Manager to support the SmartHome & Solutions (SHS) Lab Trial Product Group customer base, run trials, improve processes and tools to streamline Trial Group operations, and evolve the program. - 15621
Initially 6 months contract with high chance of extension.
Must Have:
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Initially 6 months contract with high chance of extension.
Must Have:
- 4+ years of experience as a Project Manager managing multiple concurrent projects
- Strong experience with statistical analysis, reporting or Data Analytics
- Experience with Process & tool creation and improvement
- Experience with managing employee trials focused on experimental or ready-to-launch products ( ideally within the SmartHome Security ecosystem)
- Types of trials: New hardware, monthly app releases, larger projects, panel and camera firmware updates
- Triage and root cause all support issues stemming from employee trials
- Experience working in a matrix organization
- Strategically expand the program and on-board new trial group members
- Manage issues and co-ordinate with Customer Care primes to troubleshoot and action any issues experienced by trial groups
- Support / manage triage calls across groups (Trial Group, product management, field services, Customer Care, Tech Strat)
- Manage lab member data, including participation stats
- Triage and root cause all support issues stemming from employee trials
- Create ready-to-launch documentation to assist with channel readiness and customer enablement
- Analyze and prepare final presentations on all trials for stakeholder meetings and governance
- Process & tool creation and improvement
- Trial Group management is fairly high-touch right now. Streamline processes and create tools to reduce effort required to run group.
- Process internal SmartHome Security requests with setting up of demo environments to frontline training or customer facing displays
- Delivery of tools and dashboards with Data Analytics team members to enable trial member selection (e.g. demographics, equipment type, etc)
- Delivery of participation rate tools and data - utilizing historic participation rates and creating new process to track per trial
- Delivery of a new future-proofed view of issues per SHS trial member
Requirements
Level of education
undetermined
Diploma
In progress
Work experience (years)
undetermined
Written languages
undetermined
Spoken languages
undetermined
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